Commercial Claims Adjuster II

Builders Mutual Insurance Company; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus program

Comprehensive benefits

PTO 19 days + birthday + holidays

37.5-hour workweek

Professional development

Everyday Wins recognition

Job summary

Builders Mutual Insurance Company in Raleigh is seeking an experienced Commercial Claims Adjuster for a hybrid role. You will handle investigations, coverage determinations, and settlements with a focus on prompt, customer-focused service. Expect collaboration with agents, insureds, and underwriting to ensure fair outcomes.

The position requires a NC adjuster license (or reciprocal) and a BA/BS preferred. Strong communication and MS Office proficiency are essential, with opportunities for

Qualifications

• 3+ years of commercial claims handling experience.
• Experience with general liability and commercial auto claims preferred.
• NC Adjuster License or reciprocal state license required.
• BA/BS degree preferred or equivalent.
• Strong verbal and written communication and problem-solving skills.

Responsibilities

• Handle all aspects of investigation and settlement for assigned claims.
• Interview involved parties and review property damage estimates.
• Evaluate coverage, determine liability, and negotiate settlements.
• Maintain timely claim management and cost control.
• Interact with agents, insureds, Risk Management, and Underwriting.

Skills

3+ years experience

General liability

Commercial auto claims

NC adjuster license

Communication skills

MS Office proficiency

Claims management system

Contract interpretation

Pursuit of CPCU/ARM/AIC

Education

BA/BS degree preferred

Tools

MS Office

Policy processing systems

Claims management software

Job description

At Builders Mutual, we believe in the power of teamwork to get the job done right. Every day our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in teamwork, inclusion, expertise, and community, we work together to serve better, achieve more, and build lasting impact.

The OPPORTUNITY

Leverage your industry experience and join our team in this Commercial Claims Adjuster role! We are seeking an experienced commercial claims adjuster to provide front-line customer-focused handling for our covered territories. This adjuster will be responsible for all aspects of coverage, investigation, negotiation, and resolution within established best practices while utilizing independent judgment in decision-making and managing the claim promptly and thoroughly from inception through closure. Because the success of our company is rooted in teamwork, the way we care about the people we work with and serve, t his hybrid role will work in our Raleigh office a minimum of two days with the flexibility of working from home the remaining three days.

Your WORK as a Commercial Claims Adjuster will make a difference by:

• Handling all aspects of investigation and settlement of assigned claims to include interviewing all involved parties; reviewing property damage estimates; evaluating and making recommendations regarding coverage of claims; determining liability and the total value of claims; negotiating settlements and making recommendations regarding litigation; with a focus on prompt resolution and exceptional customer service. Calculating and paying appropriate benefits promptly. Proactively managing claim costs, expenses, and the activity of assigned outside vendors.
• Analyzing the case facts to establish timely and accurate case reserves and identifies possible fraud or abuse throughout a claim.
• Monitoring and adhering to claim file diaries, consistently creating a written plan of action to facilitate ongoing claim management, quick resolution, and best possible outcome.
• Interacting regularly with agents/brokers, insureds, Risk Management, and Underwriting Department
• Ensuring timely and independent compliance with all management directives and performance management standards
• Maintaining professional and technical knowledge by attending Builders Mutual sponsored training classes

Skills to get the JOB done RIGHT:

• 3+ years of commercial claims handling experience which may include general liability or commercial auto liability claims.
• Experience handling minor to complex general liability and commercial auto claims in the residential/commercial construction industry is preferred.
• NC Adjuster License or reciprocal state license required; additional licenses and experience in our footprint a plus.
• BA/BS Degree preferred or an equivalent combination of education and claims experience.
• Strong verbal and written communication, organizational, interpersonal, and problem-solving skills including the understanding of coverage and the ability to analyze and interpret contracts and coverage forms.
• Proficient in the use and knowledge of MS Office software; knowledge of policy processing and imaging systems
• Pursuit of, or ability to pursue, AIC, ARM, or CPCU certification, working knowledge of a claims management system is a plus.

Your Employee Experience at Builders Mutual

At Builders Mutual, we’re intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don’t just happen — they’re built with intention. You’ll also be part of a team where people show up authentically, support one another, and take pride in what we’re building together.

We support you with:

• Competitive compensation and a performance bonus program
• Comprehensive benefits that support your wellbeing today and your future tomorrow
• 19 days of PTO to start, plus your birthday off and 11 additional paid holidays
• 37.5-hour workweek, including Fridays ending at 2:30 PM
• Professional development through Builders University
• Everyday Wins recognition with swag and extra time off
• 8 paid Volunteer Time Off (VTO) hours to give back