Workers' Comp Team Lead: Coaching, Process & Client Service

DM Law; Kansas City (MO); On-site; USD 75,000 - 105,000; Full time

Job summary

DM Injury Law, LLC is seeking an experienced Workers' Compensation Team Lead to guide a team of Case Managers and Legal Assistants, coach, and drive department performance. This role blends people development with hands-on case management to ensure efficient service and a positive client experience.

You will partner with firm leadership on process improvements, monitor metrics, and escalate complex issues while maintaining a current caseload.

Qualifications

• High School Diploma or GED required.
• Previous workers’ compensation law firm experience required.
• Prior supervisory, team leadership, training, or mentoring experience strongly preferred.

Responsibilities

• Lead and develop the Workers’ Compensation Case Managers and Legal Assistants.
• Coach, train, and conduct performance discussions; support onboarding.
• Maintain department training materials and procedures.
• Review case files for accuracy, compliance, and firm standards.
• Identify workflow challenges and drive process improvements.
• Monitor productivity, caseloads, service levels, and client experience.
• Collaborate with attorneys and management to support operational success.

Skills

Team Leadership

Coaching

Communication

Process Improvement

Client Service

Job description

DM Injury Law, LLC is seeking an experienced Workers' Compensation Team Lead to guide a team of Case Managers and Legal Assistants, coach, and drive department performance. This role blends people development with hands-on case management to ensure efficient service and a positive client experience.

You will partner with firm leadership on process improvements, monitor metrics, and escalate complex issues while maintaining a current caseload.