Workers' Comp Team Lead & Coach

DiPasquale Moore; Kansas City (MO); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with up to 4% match

3 weeks of paid time off

Paid holidays

Great work/life balance

Free on-site parking

Stable job with a growing law firm and

Job summary

DiPasquale Moore in Kansas City, MO seeks a Workers’ Compensation Team Lead to guide a team of Case Managers and Legal Assistants, ensure high-quality client service, and drive department efficiency. You will coach, train, and set performance goals while maintaining an active caseload in a collaborative firm environment.

The ideal candidate has workers’ compensation case management experience in a law firm, strong leadership skills, and a dedication to professional development and client

Qualifications

• High School Diploma or GED required.
• Previous workers’ compensation law firm experience required.
• Prior supervisory, team leadership, training, or mentoring experience strongly preferred.

Responsibilities

• Team Leadership: Assist with interviewing, hiring, onboarding, and retention of Case Managers and Legal Assistants; Conduct regular coaching, performance discussions, and development planning for team members; Train new team members and maintain department training materials and procedures.
• Quality & Process Management: Review case files and case management activities to ensure accuracy, compliance, and adherence to firm standards; Identify workflow challenges, recurring issues, and opportunities to improve efficiency, service delivery, and case outcomes; Develop and maintain department procedures, best practices, and process documentation.
• Client Service & Operations: Serve as a resource and escalation point for complex case management and client service issues; Monitor team productivity, caseload distribution, and service levels to ensure departmental goals are met; Track department metrics and recommend improvements to enhance performance and the client experience; Collaborate with attorneys, management, and other departments to support efficient case handling and operational success.

Job description

DiPasquale Moore in Kansas City, MO seeks a Workers’ Compensation Team Lead to guide a team of Case Managers and Legal Assistants, ensure high-quality client service, and drive department efficiency. You will coach, train, and set performance goals while maintaining an active caseload in a collaborative firm environment.

The ideal candidate has workers’ compensation case management experience in a law firm, strong leadership skills, and a dedication to professional development and client