Workers’ Comp Claims Liaison & Return-to-Work Specialist

Healthcare Services Group, Inc; Bensalem Township (Bucks County); On-site; USD 60,000 - 90,000; Full time

Job summary

Healthcare Services Group, Inc. is seeking a Workers’ Compensation Claims Specialist to join our Risk Management team. The role focuses on liaison with claims vendors, incident reviews, and ensuring compliant, timely claims handling.

The ideal candidate has 4+ years in an admin or customer-care role, strong MS Office & Gmail skills, and excellent communication. Spanish is a plus. This position reports to the WC Claim Manager and supports return-to-work initiatives.

Qualifications

• Minimum 4 years of experience in an administrative or customer care support role.
• Technical proficiency in MS Office and Gmail.
• Dependable, proactive, attentive to detail, and able to work independently.
• Exceptional communication skills; professional demeanor, Spanish speaking a plus.

Responsibilities

• Claims Organization Liaison between HCSG and external claims vendors to ensure timely, effective handling.
• Incident Review & Outcome Optimization of workplace incidents to drive optimal results.
• Tracking & Compliance with incident reporting policies across the organization.
• Medical Case Management: coordinate with the vendor for early involvement at reporting.
• Claims Oversight for non-litigated cases within an assigned territory and closures.
• Worker Outreach & Return-to-Work program management in line with policies.
• Structured Progress: monthly reviews to support growth and performance.

Skills

Communication

Attention to detail

Independent work

Spanish language

Tools

MS Office

Gmail

Job description

Healthcare Services Group, Inc. is seeking a Workers’ Compensation Claims Specialist to join our Risk Management team. The role focuses on liaison with claims vendors, incident reviews, and ensuring compliant, timely claims handling.

The ideal candidate has 4+ years in an admin or customer-care role, strong MS Office & Gmail skills, and excellent communication. Spanish is a plus. This position reports to the WC Claim Manager and supports return-to-work initiatives.