Workday Technical Account Manager

Workday; Denver (CO); Hybrid; USD 94,000 - 141,000; Full time

Job summary

A leading company is seeking a Technical Account Manager to provide proactive support and build relationships with key clients. This role involves serving as the primary point of contact for customers, managing escalations, and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates will have a technical background and a passion for customer success, facilitating seamless management of complex accounts within a dynamic team environment.

Qualifications

• 4+ years in product support or consulting for complex B2B software.
• Strong leadership and stakeholder management abilities.
• Excellent communication and meeting facilitation skills.

Responsibilities

• Build strong relationships with strategic accounts while managing multiple accounts.
• Act as a liaison between various teams to ensure alignment.
• Drive escalated issues and advocate for customers with stakeholders.

Skills

Communication

Project Management

Technical Acumen

Customer Relations

Stakeholder Management

Education

BS or MS in a Technical Degree

Job description

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Your work days are brighter here.

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About The Team

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.

The TAM ensures business objectives and goals alignment within teams. They proactively identify opportunities to improve reliability and maintain availability of the Workday system, helping customers effectively manage their operations.

About The Role

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers.

The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives.

You will:

• Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
• Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
• Become an expert in Workday's Architecture and leverage it on all engagements as needed
• Demonstrate competency in Workday products: HCM, Payroll, Financials
• Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
• Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
• Own and drive escalated issues blocking production success
• Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
• Carry out regular review of customer cases to identify trends
• Champion and advocate for customers with internal and external stakeholders
• Manage challenging situations in a fast paced environment
• Chair roundtables to ensure close communication and relationship building with key stakeholders
• Serve on and actively participate in customer steering committee meetings
• Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
• Pilot new programs and drive continuous improvement initiatives for production customers
• Travel occasionally up to 25% of the time (adjust depending on region)
• Participate in our 24x7 program
  
  

About You

Basic Qualifications:

Technical Account Manager

• BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
• 4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
• 4+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
  
  

Senior Technical Account Manager

• 7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
• 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
  
  

Other Qualifications:

• Working experience with at least one of the following business areas preferred: Human Resources, Payroll, Time Tracking, Recruiting, Financials
• History of successful issue resolution and escalation management skills at all levels, including executive.
• Strong leadership and stakeholder management abilities, with C-level engagement experience.
• Collaborative team player with cross-functional engagement skills.
• Excellent communication (verbal, presentation, written) and meeting facilitation skills.
• Ability to quickly assess and navigate high-stress situations.
• Strong planning, organization (project management a must), analytical, problem-solving, and multitasking skills.
• Ability to work independently, adapt quickly, and maintain a positive attitude.
• Ability to travel as needed
  
  

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.TX.Austin

Additional US Location(s) Base Pay Range: $89,300 USD - $158,600 USD

If performed in Colorado, the pay range for this job is $94,000 - $141,000 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below:

06/08/2025

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

Referrals increase your chances of interviewing at Workday by 2x

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