Strategic Account Manager

Witt/Kieffer; Denver (CO); Remote; USD 85,000 - 100,000; Full time

Job summary

Join a leading company in the insurance sector as a Strategic Account Manager in Denver. This role emphasizes building strong relationships with clients to enhance satisfaction and retention, alongside being pivotal in driving business growth and product improvement. Candidates should possess extensive experience in B2B sales, particularly within the mortgage vertical, and be adept at fostering collaboration among teams. With a commitment to innovation and customer service, Covered offers a dynamic workplace environment and opportunities for career advancement.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Generous Paid Time Off policy

Collaborative team environment

Qualifications

• Minimum of 5+ years in B2B and B2B2C enterprise sales execution including partnerships.
• Strong understanding of mortgage vertical and vendor relations.
• Track record of driving revenue and sales.

Responsibilities

• Build and maintain strong customer relationships and address challenges.
• Execute customer success strategies to achieve client objectives.
• Gather customer feedback to improve product offerings.

Skills

Negotiation

Relationship Building

Communication

Sales Strategy

Education

Bachelor's Degree in Business or related field

Tools

CRM Software

Office Productivity Tools

Job description

Base Pay Midpoint: $92,500 | Remote | Report to Director of Partner Success

Are you ready to be a part of something BIG and GROUNDBREAKING?

At Covered, we are focused on building the future of insurance. Joining Covered Insurance means stepping into a FAST-PACED, INNOVATIVE environment where you can help to REDEFINE the future of insurance. Unlike traditional firms, we leverage cutting-edge APIs, pre-built UI components, and a full-service licensed stack to create smarter, more customer-centric solutions.

Who Is Covered?

Covered, a best-in-class B2B2C embedded insurance marketplace, intends to make insurance easy to understand and painless to purchase. We believe the independent agent is increasingly important, and technology should be built to empower the agent and deliver delightful digital experiences to the customer. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.

About This Role

The Strategic Account Manager focuses on building and maintaining strong customer relationships, ensuring clients achieve their goals with the company's product or service, and driving customer retention and satisfaction, to add value but creating quote opportunities for the sales team or top of the funnel team. S.A.M.s act as a primary point of contact, providing guidance, support, and proactive engagement to help customers / partners maximize the value they receive. They also play a crucial role in gathering customer feedback and advocating for their needs internally to inform product development and improvements.

About You And Your Experience

• Minimum of 5+ years in B2B and B2B2C enterprise sales execution with a portion of that time developing partnerships.
• Strong understanding of mortgage vertical and vendor relationships.
• Track record of driving revenue and exceeding sales goals.
• Strong presentation, negotiation, and closing skills.
• Ability to assess the financial impact of deals and opportunities.
• A strong network of established relationships, contacts, and prior deals sold in the automotive industry.
• Strong ability to build effective executive/C-Level relationships.
• Exceptional oral and written communication skills.
• Proficiency in using computers and other office productivity tools, with the aptitude to learn new software and systems
• Generous with time spent building relationships with team members, partners and customers
• Collaborative team player that enjoys working with others and can also work independently.
• An appreciation for a transparent, open, and honest working environment
• Must value accountability and dedication to producing an excellent end result
• Values the importance of representing and protecting the company's cultural DNA

Position Requirements

Role Accountabilities Include, But Are Not Limited To:

• Building strong, long-term relationships with customers, understanding their needs and goals, and proactively addressing potential challenges.
• Developing and executing customer success strategies to ensure clients are on track to achieve their objectives.
• Providing guidance, training, and support to help customers optimize their use of the product and address any issues that may arise.
• Gathering customer feedback and communicating it internally to inform product development, marketing, and sales strategies.
• Monitoring key success metrics and reporting on customer outcomes to ensure alignment with company goals.
• Market activities and manage the sales pipeline of the Residential Real Estate channel
• Expand the reach of Covered’s embedded insurance value prop into new Residential sectors
• Work in concert with insurance, marketing, product, engineering, and implementation teams.

Strategy, Planning, & Execution:

• Collaborate with the CRO and Director of Success to develop the Account and Go-to-Market Strategy of the Residential channel
• Source, engage, and nurture executive-level relationships with high-value target organizations
• Present the Covered value prop to key partner stakeholders of target organizations
• Work with Partners and Covered Product, Engineering, and Implementation teams to determine an integration strategy and path that will create a world-class customer experience for the end customer.
• Negotiate business and economic terms and navigate the contracting process with Partners.
• Represent Covered at industry conferences and events
• Manage the customer life cycle for efficiency and acceleration of partner growth

Growth Opportunities

At Covered, we believe in investing in our people. This role provides exceptional career growth potential, with opportunities to advance into leadership roles, explore new markets, and expand your skillset in the fast-growing embedded insurance industry.

You Say Benefits? We Say “ItsCovered”

We believe in taking care of our team with a competitive benefits package that includes:

• Culture: work with passionate, innovative professionals who love what they do. Learn from the best, work with the best!
• Medical, Dental, and Vision Insurance to keep you healthy and covered.
• FSA and HSA for added financial flexibility.
• Life Insurance, AD&D, STD, and LTD to protect you and your loved ones.
• 401(k) Retirement Savings Plan to help you build a secure future.
• Casual Time Off Policy: take the time you need to recharge.
• 13 Paid Holidays per year to celebrate and relax.

Essential Role Requirements

Must be able to be perform responsibilities with or without reasonable accommodation

• Work Environment: Denver, CO HQ; Westlake Village, CA office; or Remote
• Physical Demands:
  • Must be able to sit for extended periods
  • Ability to work on the computer & use virtual communication tools
  • Effective listening & communication skills required
  • Proficient in English speaking & writing
  • Some travel may be required

Disclaimer

This job description aims to provide essential information about the scope of this position and the nature and level of work performed by individuals occupying it. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with this position.

As with everything in life, circumstances change. The tasks, accountabilities, and experience requirements may be altered, added to, removed, amended, deleted, and modified at any time by management with or without prior notice.

We are committed to maintaining a workplace free from discrimination and harassment. We expect every team member to contribute to an environment where everyone feels included and respected. We are an equal-opportunity employer and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We make reasonable accommodations for the religious practices and any mental health or physical disability needs of applicants and employees. Employment decisions, including hiring decisions, are based on performance and experience.

Close Date

Post Internal Days 0

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Req Number PAR-25-00001

This position is currently accepting applications.

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