Workday Platform Reliability & Release Lead

Us Bank; Irving (TX); Hybrid; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation

401(k) retirement plan

Life insurance

Job summary

U.S. Bank is seeking a Platform Operations Lead to own operational health, release management, test automation, and continuous improvement of the enterprise Workday platform across HCM and Finance.

This leadership role fits candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation rather than traditional software engineering. The role focuses on incident management, platform monitoring, and enterprise regression testing, with a requirement to work from a U.S.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5–6 years of relevant experience.
• Experience leading operations for mission-critical SaaS platforms.
• Strong grounding in ITIL-based Incident/Problem/Change/Release Management, with KPI and executive scorecards.

Responsibilities

• Lead day-to-day platform operations, incident/problem/change management, and major incident RCA and remediation.
• Monitor platform health, KPIs, and operational dashboards; drive readiness reviews and service continuity planning.
• Lead Workday bi-annual release planning, impact assessments, and feature enablement.
• Coordinate tenant migrations, refreshes, and deployment schedules; govern changes through CAB.
• Own the enterprise test automation strategy with regression coverage across HCM, Finance, Security, and Integrations.
• Lead regression testing for releases, tenant refreshes, and vendor patches prior to production promotion.
• Expand automated coverage using enterprise test automation platforms to reduce manual effort and improve release confidence.
• Define release readiness criteria with Product, Engineering, and QA; track quality via coverage and defect metrics.
• Drive automation of operational workflows and self-service capabilities to reduce incidents and manual effort.
• Oversee tenant provisioning, environment governance, and certificate/vendor dependencies.

Skills

Technology operations

Executive communication

Cross-functional influence

Workday HCM/Finance knowledge

Incident/Problem/Change/Release Mgmt

Education

Bachelor's degree or equivalent

Tools

Opkey

Kainos

Workday Integrations

Job description

U.S. Bank is seeking a Platform Operations Lead to own operational health, release management, test automation, and continuous improvement of the enterprise Workday platform across HCM and Finance.

This leadership role fits candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation rather than traditional software engineering. The role focuses on incident management, platform monitoring, and enterprise regression testing, with a requirement to work from a U.S.