Platform Operations Lead – Workday Platform

U.S. Bank; Irving (TX); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Irving, TX seeks a Platform Operations Lead to own the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform.

Responsibilities span production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. Ideal candidates bring 8+ years in technology operations, leadership in SaaS platforms, and expertise in ITIL processes, Workday environments,

Qualifications

• Bachelor's degree or equivalent work experience.
• 5-6 years of relevant experience.
• Experience leading operations/service management for mission-critical SaaS platforms.
• Experience supporting Workday HCM, Finance, Integrations, or Security.
• Strong grounding in ITIL-based Incident/Problem/Change/Release Management, with KPI/scorecard experience.
• Experience implementing enterprise test automation programs (e.g., Opkey, Kainos) and regression/release certification practices.

Responsibilities

• Oversee day-to-day platform operations, incident/problem/change management and RCA remediation.
• Monitor platform health, KPIs, and operational dashboards; lead readiness reviews and continuity planning.
• Lead Workday bi-annual release planning, impact assessments and feature enablement.
• Coordinate tenant migrations, refreshes, and deployment schedules; govern changes through CAB.
• Own the enterprise test automation strategy and regression testing across HCM, Finance, Security, and Integrations.
• Lead regression testing for releases, tenant refreshes, and vendor patches prior to production.
• Expand automated coverage to reduce manual effort and improve release confidence.

Skills

Platform operations

Workday

ITIL

Release management

Test automation

Executive communication

Education

Bachelor's degree

Tools

Opkey

Kainos

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description Role Summary

The Platform Operations Lead owns the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform — spanning production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. This is an operations, reliability, and release‑assurance leadership role, best suited to candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation backgrounds rather than traditional software engineering.

Key Responsibilities:

• Platform Operations & Reliability Lead day-to-day platform operations, incident/problem/change management, and major incident RCA and remediation.
• Monitor platform health, KPIs, and operational dashboards; drive readiness reviews and service continuity planning.
• Release & Change Management Lead Workday bi‑annual release planning, impact assessments, and feature enablement.
• Coordinate tenant migrations, refreshes, and deployment schedules; govern changes through CAB.
• Test Automation & Release Assurance Own the enterprise test automation strategy, ensuring regression coverage across HCM, Finance, Security, and Integrations.
• Lead regression testing for releases, tenant refreshes, and vendor patches prior to production promotion.
• Expand automated coverage using enterprise test automation platforms to reduce manual effort and improve release confidence.
• Define release readiness criteria with Product, Engineering, and QA; track quality via coverage and defect metrics.
• Automation, Environments & Stakeholders Drive automation of operational workflows and self‑service capabilities to reduce incidents and manual effort.
• Oversee tenant provisioning, environment governance, and certificate/vendor dependencies.
• Partner with Product, HR/Finance Technology, Security, Risk, and vendors; deliver executive‑ready reporting on platform health and risk.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• Five to six years of relevant experience

Preferred Skills:

• 8+ years in technology operations or enterprise application support, including 3+ years leading operations/service management for mission‑critical SaaS platforms.
• Experience supporting Workday HCM, Finance, Integrations, or Security, including tenant strategy, releases, and production support.
• Strong grounding in ITIL‑based Incident/Problem/Change/Release Management, with experience building KPIs and executive scorecards.
• Experience implementing enterprise test automation programs (e.g., Opkey, Kainos or equivalent) and regression/release certification practices.
• Excellent executive communication and cross‑functional influence without direct authority.

Success Measures:

• Improved platform reliability and reduced incident volume / MTTR.
• 80–90% automated regression coverage for critical business processes.
• Successful bi‑annual releases with minimal production impact.
• Reduced manual testing effort and stronger governance/risk controls.

***This role requires working from a U.S. Bank location three (3) or more days per week.***

“This position is not open to visa sponsorship”

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.