Work Study, Peer Financial Coach (Financial Aid Admin)

Cuyahoga Community College; Cleveland, Northern (OH, KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Cuyahoga Community College is seeking a Work Study Peer Financial Coach (Financial Aid Admin) to help students navigate Financial Aid processes, My Tri-C Space, and Blackboard. You will support FAFSA and related documents and assist with outreach activities on campus.

Qualifications include a minimum 2.0 GPA with at least 6 credit hours, strong customer service, and solid computer skills. This student position requires onsite work in Ohio and adherence to the college confidentiality policy.

Qualifications

• Maintain a minimum GPA of 2.0 and semester enrollment of at least 6 credit hours.
• Excellent interpersonal and customer service skills.
• Proficient computer and technology skills (Microsoft Office, internet, software).
• Ability to follow directions with attention to detail.

Responsibilities

• Assist with FAFSA, scholarships, verification forms, and SAP appeals.
• Support outreach activities such as campus events and workshops.
• Assist SFAS services and respond to student inquiries.
• Contribute to department and office duties as assigned.

Skills

Interpersonal skills

Customer service

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Work Study, Peer Financial Coach (Financial Aid Admin)

Work Study, Peer Financial Coach (Financial Aid Admin)

Recruitment Type: Internal

Requisition ID:req7413

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

LearningObjectives:

Peer Financial Coaches (PFCs) serve as first-tier financialaid representatives to assist students with navigating Financial Aid processesat the College. This can include applying for various financial aid programs,navigating My Tri-C Space and Blackboard, and applying for public benefits. PFCswill also assist the Student Financial Aid and Scholarships (SFAS) office inperforming outreach activities, such as campus events, website review, andoutbound phone calls.

PFCs areexpected to become adept at learning and understanding financial aid programsand public benefit options to help meet a wide range of student needs,including:

• Completion of Financial Aid Applicationsand Documents (FAFSA, Scholarships, Verification Forms, SAP Appeals)
• Department Outreach (CampusEvents, Workshops, Financial Literacy)
• Assist with SFAS Services
• Other department and officeduties as assigned

Qualified candidateswill:

• Maintain a minimum GPA of 2.0and semester enrollment of at least 6 credit hours
• Maintain Satisfactory AcademicProgress (SAP)
• Excellent interpersonal andcustomer service skills
• Ability to follow directionswith attention to detail
• Proficient Computer andTechnology Skills (Microsoft Office, Internet, Software Programs, etc.)
• Ability to work as part of ateam
• Adhere to college’sconfidentiality policy
• Successfully pass background screening

Special Note:Number of Openings: (2)

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.