Work Scheduling Coordinator Assc. - Work Scheduling Coordinator

aep; Bluefield (WV); On-site; USD 54,000 - 79,000; Full time

Job summary

AEP is seeking a Work Scheduling Coordinator Associate to help plan and coordinate engineered and non-engineered jobs for the distribution line and service workforce. You will optimize resources and use work management systems to ensure timely completion.

Responsibilities include characterizing customer work requests, advising on design requirements, coordinating with multiple stakeholders, and negotiating schedules to meet deadlines. A strong emphasis on analytics and organization is required.

Qualifications

• Associate's degree in engineering technology or high school diploma with relevant experience.
• Progression through work scheduling assistant job family or minimum 2 years experience in distribution operations.

Responsibilities

• Characterize new customer work requests with load, energy needs and prerequisites.
• Provide technical guidance on service design, codes and company policies.
• Coordinate with customers, supervisors, builders, inspectors, foresters and meter services to meet prerequisites.
• Coordinate with engineers and staff to meet customer deadlines.
• Negotiate schedules with supervisors and customers due to workload or weather.
• Assist in reviewing crew productivity and planning outages.

Skills

Analytical skills

Organizational skills

Prioritization

Windows proficiency

Education

Associate's degree in engineering technology

High school diploma

Tools

DWMS

SPECTRUM

MACSS/OPS

Job description

Job Posting End Date

09-30-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for providing assistance in performing duties assigned in the work scheduling process in an area office including the scheduling and coordination of all engineered and non-engineered jobs for the distribution line and service work force. The job will combine the available personnel and equipment resources to assure that the jobs are completed timely and efficiently using the work management systems applications.

Job Description

Work Scheduling Coord Assc

What You’ll Do

1. Accurately characterizing new Customer Work Requests, including electrical load and energy requirements; need for new distribution construction; need for specifying prerequisites for the job such as field engineering, tree trimming, electrical inspection, or special metering.
2. Providing technical knowledge and consultation to Customers regarding basic service design requirements, city ordinances, basic electrical code requirements, and Company Policies relating to installation of new or existing electrical service.
3. Coordinating with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering to ensure work prerequisites are met.
4. Coordinating with Customers, Engineers, Service Supervisors, Contract Construction Supervisors, Electrical Inspectors, Foresters, and Metering to ensure Customer deadlines are met.
5. Negotiating with Service Supervisors, Contract Construction Supervisors, and Customers to adjust work schedules and deadlines due to workload, inclement weather, or other scheduling conflicts.
6. Assist in scheduling planned Customer Service outages

What You’ll Need

Education requirements are listed below: Associate's degree in engineering technology or high school diploma with experience as listed below.

Work Experience requirement listed below: Progression through work scheduling assistant job family or a minimum of 2 years experience in distribution operations including good working knowledge of distribution work processes and procedures.

OTHER REQUIREMENTS

Physical demand level is Sedentary

Strong analytical and organizational skills, and the ability to effectively prioritize work are required. Must be proficient in the operation of computer systems in a Windows environment and have the ability to learn new and complex systems. A working knowledge of DWMS, SPECTRUM, and MACSS/OPS is preferred.

Work Scheduling Coord

What You’ll Do

1. Accurately characterizing new Customer Work Requests, including electrical load and energy requirements; need for new distribution construction; need for specifying prerequisites for the job such as field engineering, tree trimming, electrical inspection, or special metering.
2. Providing technical knowledge and consultation to Customers regarding basic service design requirements, city ordinances, basic electrical code requirements, and Company Policies relating to installation of new or existing electrical service.
3. Coordinating with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering to ensure work prerequisites are met.
4. Coordinating with Customers, Engineers, Service Supervisors, Contract Construction Supervisors, Electrical Inspectors, Foresters, and Metering to ensure Customer deadlines are met.
5. Negotiating with Service Supervisors, Contract Construction Supervisors, and Customers to adjust work schedules and deadlines due to workload, inclement weather, or other scheduling conflicts.
6. Assist in reviewing crew productivity and performance factors weekly.
7. Schedule and assist with other job related functions such as training and meetings.
8. Assist in coordinating planned outages and service restoration activities.

What You’ll Need

Education requirements are listed below: Associate's degree in engineering technology and two years experience in distribution operations; or high school diploma with experience listed below.

Work Experience requirement listed below: Minimum of 4 years experience in distribution line operations including good working knowledge of distribution work processes and procedures.

OTHER REQUIREMENTS

Physical demand level is Sedentary

Strong analytical and organizational skills, and the ability to effectively prioritize work are required. Must be proficient in the operation of computer systems in a Windows environment and have the ability to learn new and complex systems. A working knowledge of DWMS, SPECTRUM, and MACSS/OPS.

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$54,063.00 - $79,369.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity