Work Scheduling Coord Assc

American Electric Power; Dublin (OH); On-site; USD 54,000 - 68,000; Full time

Job summary

American Electric Power in Dublin, OH, is seeking a Scheduling Assistant to coordinate work for the distribution line and service workforce, optimizing resources and timing using work management systems.

Responsibilities include interpreting customer work requests, advising on design requirements, and ensuring deadlines are met with various internal and external stakeholders. A focus on efficiency and safety supports our customer-first mission.

Qualifications

• Analytical and organizational skills required.
• Proficiency with Windows systems and ability to learn new software.
• Experience in distribution operations preferred.

Responsibilities

• Characterize new Customer Work Requests including load, construction needs and prerequisites.
• Provide technical knowledge on service design requirements and codes.
• Coordinate with Customers, Supervisors, Builders, Inspectors, Foresters and Metering.
• Coordinate with Engineers, Supervisors, Inspectors, Foresters and Metering to meet deadlines.
• Negotiate schedules with Supervisors, Builders and Customers.
• Assist in scheduling planned Customer Service outages.

Skills

Analytical skills

Organizational skills

Windows proficiency

Education

Associate degree in engineering technology

High school diploma with experience

Tools

DWMS

SPECTRUM

MACSS/OPS

Job description

Job Posting End Date

09-24-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

You will be responsible for providing assistance in performing duties assigned in the work scheduling process in an area office including the scheduling and coordination of all engineered and non-engineered jobs for the distribution line and service work force. The job will combine the available personnel and equipment resources to assure that the jobs are completed timely and efficiently using the work management systems applications.

What You'll Do

• Accurately characterizing new Customer Work Requests, including electrical load and energy requirements; need for new distribution construction; need for specifying prerequisites for the job such as field engineering, tree trimming, electrical inspection, or special metering.
• Providing technical knowledge and consultation to Customers regarding basic service design requirements, city ordinances, basic electrical code requirements, and Company Policies relating to installation of new or existing electrical service.
• Coordinating with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering to ensure work prerequisites are met.
• Coordinating with Customers, Engineers, Service Supervisors, Contract Construction Supervisors, Electrical Inspectors, Foresters, and Metering to ensure Customer deadlines are met.
• Negotiating with Service Supervisors, Contract Construction Supervisors, and Customers to adjust work schedules and deadlines due to workload, inclement weather, or other scheduling conflicts.
• Assist in scheduling planned Customer Service outages

What You'll Need

Education requirements are listed below:

• Associate degree in engineering technology or high school diploma with experience as listed below.

Work Experience requirement listed below:

• Progression through work scheduling assistant job family or a minimum of 2 years' experience in distribution operations including good working knowledge of distribution work processes and procedures.

OTHER REQUIREMENTS:

• Physical demand level is Sedentary.
• Strong analytical and organizational skills, and the ability to effectively prioritize work are required.
• Must be proficient in the operation of computer systems in a Windows environment and have the ability to learn new and complex systems.
• A working knowledge of DWMS, SPECTRUM, and MACSS/OPS is preferred.

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade

SP20-004

Compensation Range

$54,063.00 - $67,579.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.