Work Order Support Coordinator II

ISU Research Park; Ames, Northern (IA, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

ISU Research Park seeks a Work Order Support Coordinator II to provide administrative support for gas and electric work orders, ensuring accurate data entry and timely reporting. You will handle billing, generate charts and tables, and support GIS mapping with closely monitored priorities.

The role requires strong communication, collaborative work, and meticulous recordkeeping, with travel as needed and a valid driver's license. An associate degree is preferred.

Qualifications

• Associate degree preferred.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Knowledge of Microsoft SharePoint preferred and Adobe Acrobat (PDF) knowledge.
• Ability to work effectively in a collaborative and inclusive work environment.
• Excellent attention to detail and ability to meet deadlines with quality work.

Responsibilities

• Process gas and electric work orders in the work management system.
• Complete billing for gas and electric construction with the work management and other systems.
• Create documents, forms, spreadsheets, charts, graphics, and presentations using basic computer applications.
• Prepare charts, graphs, and tables from data for reports or presentations.
• Enter gas records accurately (e.g., pipe inspection forms, sewer forms, odorant reads) into the record system.
• Generate reports and statistics such as work pending, work ready, and work closed by priority.
• Submit completed gas and electric work requests to GIS for mapping.
• Support gas and electric system construction with data and information for field personnel.

Skills

Interpersonal skills

Verbal and written communication

Computer literacy

Attention to detail

Deadline-driven

Collaborative work

Education

Associate degree preferred

Tools

Microsoft SharePoint

Adobe Acrobat (PDF)

Job description

Work Order Support Coordinator II provides administrative support for close-out and asset setup activities, including accurate data entry of various operations related gas records into the gas inspection and maintenance management system (GIMMS).

What you will do

Responsible for completing gas and electric small and large work requests within the work management system.

Completes billing for gas and electric construction with the work management and other systems.

Uses and maintains basic computer applications to create documents, forms, spreadsheets, charts, graphics, and presentations.

Researches, compiles, and analyzes basic information for inclusion in reports or presentation materials, prepares charts, graphs, and tables.

Responsible and accountable for the timely and accurate entry of gas records – such as pipe inspection forms, sewer forms, odorant reads – into the record system.

Generates reports and statistical information, including work pending, work ready, work available by priority, and work ready to be closed.

Responsible for submitting completed and closed gas and electric work requests to geographic information system (GIS) for mapping.

Provides administrative functional support related to gas and electric system construction, which may include providing data and information to various field personnel and working with a variety of computer systems and databases.

Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

Associate Degree Preferred

Other Requirements

Must possess a valid driver’s license.

Must be willing to travel.

Knowledge, Skills, and Abilities

Demonstrated effective interpersonal, verbal, and written communication skills.

Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).

Knowledge of Microsoft SharePoint preferred. Knowledge of Adobe Acrobat (PDF) software preferred.

Ability to work effectively in a collaborative and inclusive work environment.

Basic proficiency in grammar, spelling, punctuation, proofreading.

Basic to intermediate knowledge of compliance or regulatory recordkeeping preferred.

Basic knowledge of utility operations, safety, and energy industry terminology preferred.

Excellent attention to detail and ability to effectively meet deadlines with quality work completion.