Work Order Support Coordinator II

Alliant Energy; Ames (IA); On-site; USD 32,000 - 39,000; Full time

Job summary

Alliant Energy is seeking a Work Order Support Coordinator II to provide administrative support for close-out and asset setup activities, including accurate data entry of various operations related gas records into the gas inspection and maintenance management system (GIMMS).

The role involves completing gas and electric work requests, billing, and creating reports while maintaining data quality and collaborating with field personnel to support safe, reliable energy delivery.

Qualifications

• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
• Knowledge of Microsoft SharePoint preferred. Knowledge of Adobe Acrobat (PDF) software preferred.
• Ability to work effectively in a collaborative and inclusive work environment.
• Basic proficiency in grammar, spelling, punctuation, proofreading.
• Basic to intermediate knowledge of compliance or regulatory recordkeeping preferred.
• Basic knowledge of utility operations, safety, and energy industry terminology preferred.
• Excellent attention to detail and ability to effectively meet deadlines with quality work completion.

Responsibilities

• Responsible for completing gas and electric small and large work requests within the work management system.
• Completes billing for gas and electric construction with the work management and other systems.
• Uses and maintains basic computer applications to create documents, forms, spreadsheets, charts, graphics, and presentations.
• Researches, compiles, and analyzes basic information for inclusion in reports or presentation materials, prepares charts, graphs, and tables.
• Responsible and accountable for the timely and accurate entry of gas records – such as pipe inspection forms, sewer forms, odorant reads – into the record system.
• Generates reports and statistical information, including work pending, work ready, work available by priority, and work ready to be closed.
• Responsible for submitting completed and closed gas and electric work requests to geographic information system (GIS) for mapping.
• Provides administrative functional support related to gas and electric system construction, which may include providing data and information to various field personnel and working with a variety of computer systems and databases.
• Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

Skills

Customer Service

Management

Emergency Response

Issue Management

Standards Compliance

Troubleshooting

Education

Associate Degree Preferred

Tools

SharePoint

Adobe Acrobat

Job description

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what’s next in energy. When our employees say “I am energy”, it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That’s why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Job Summary

Work Order Support Coordinator II provides administrative support for close-out and asset setup activities, including accurate data entry of various operations related gas records into the gas inspection and maintenance management system (GIMMS).

What you will do

• Responsible for completing gas and electric small and large work requests within the work management system.
• Completes billing for gas and electric construction with the work management and other systems.
• Uses and maintains basic computer applications to create documents, forms, spreadsheets, charts, graphics, and presentations.
• Researches, compiles, and analyzes basic information for inclusion in reports or presentation materials, prepares charts, graphs, and tables.
• Responsible and accountable for the timely and accurate entry of gas records – such as pipe inspection forms, sewer forms, odorant reads – into the record system.
• Generates reports and statistical information, including work pending, work ready, work available by priority, and work ready to be closed.
• Responsible for submitting completed and closed gas and electric work requests to geographic information system (GIS) for mapping.
• Provides administrative functional support related to gas and electric system construction, which may include providing data and information to various field personnel and working with a variety of computer systems and databases.
• Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

• Associate Degree Preferred

Other Requirements

• Must possess a valid driver’s license.
• Must be willing to travel.
• Travel can include occasional overnight stays.

Knowledge, Skills, and Abilities

• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
• Knowledge of Microsoft SharePoint preferred. Knowledge of Adobe Acrobat (PDF) software preferred.
• Ability to work effectively in a collaborative and inclusive work environment.
• Basic proficiency in grammar, spelling, punctuation, proofreading.
• Basic to intermediate knowledge of compliance or regulatory recordkeeping preferred.
• Basic knowledge of utility operations, safety, and energy industry terminology preferred.
• Excellent attention to detail and ability to effectively meet deadlines with quality work completion.

Key Skills

• Customer Service Management Emergency Response Issue Management Standards Compliance Troubleshooting

Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you.

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

Pay Range

$23.41

This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

It’s not just what we do; it’s how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant’s qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Visa sponsorship not supported.

Disclaimer: The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Applicants in need of a reasonable accommodation for any part of the hiring process, please email [e-mail].