Work Management Specialist I or II

Duke Energy; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Duke Energy is seeking a Work Management Specialist I/II to provide work management support for Distribution, Customer Experience & Services, ensuring safety, reliability, storm restoration, and cost management while delivering high-quality customer service.

The role requires a high school diploma, with Specialist II adding 1 year of related experience and stronger independent problem-solving, technical and administrative capabilities. Hybrid work is available across the U.S.

Qualifications

• High school diploma required.
• For Specialist II: High school diploma and 1 year of related experience.

Responsibilities

• Provide work management support for Distribution, Customer Experience & Services.
• Ensure accurate and timely work results supporting safety, reliability, storm restoration, and cost management.
• Offer administrative support to multiple managers and respond with quality customer service.

Skills

Analytical skills

Problem solving

Collaboration

Communication skills

Customer service

Decision making

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Number of positions: 1

Level will be based on experience and skill set.

For Work Management Specialist I

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Basic Qualifications:

• High school diploma

For Work Management Specialist II

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Basic Qualifications:

• High school diploma and 1 year of related experience.

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Working Conditions

Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.