Work Management Specialist I or II

Duke Energy Corporation; Martinsville (VA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Duke Energy Corporation in Virginia is seeking a Work Management Specialist I or II to provide essential work management support for Distribution and Customer Experience & Services. The role offers a hybrid work model with onboarding completing before regular onsite/remote duties, and requires strong teamwork and problem-solving skills.

The position emphasizes accurate, timely results that support safety, reliability, storm restoration, and cost management while delivering quality customer

Qualifications

• High school diploma required.
• Ability to provide quality customer service.
• Flexibility and dependability for after-hours support.
• Proficient with standard business software

Responsibilities

• Provide work management support for Distribution, Customer Experience & Services.
• Provide administrative support to multiple managers as needed.
• Ensure accurate and timely work results to support safety, reliability, storm restoration and cost management.
• Deliver quality customer service and collaborate effectively with teams.

Skills

General software knowledge

Team collaboration

Microsoft Office

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

More than a career - a chance to make a difference in people’s lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Number of positions: 1

Level will be based on experience and skill set.

For Work Management Specialist I:

This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Basic Qualifications:

• High school diploma

For Work Management Specialist II:

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Basic Qualifications:

• High school diploma and 1 year of related experience.

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Working Conditions

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility

Specific Requirements

N/A

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.