Work Management Specialist I/II - Dispatch & Field Ops

Duke Energy Corporation; Durham (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Duke Energy Corporation is seeking a Work Management Specialist to support street lighting operations and delivery activities in the Durham, North Carolina area. The role emphasizes customer service, coordination with field teams, and use of standard office tools to manage work orders and reliability tasks.

The position requires a valid driver's license and at least 1 year of related work experience, with a hybrid work arrangement after onboarding and potential travel to support outages and

Qualifications

• Demonstrates good judgment in decision making.
• Exhibits effective written and verbal communication skills.
• Collaborates effectively in a team environment.
• Works independently and resolves problems, including after-hours restoration.

Responsibilities

• Maintains excellent customer service to operations, management, and customers.
• Uses tools/systems to communicate reliability details to customers.
• Monitors reports to ensure process adherence and customer-related goals.
• Audits work to ensure billing accuracy and timely processing of invoices.
• Supports storm restoration and delivery operations reliability programs.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Duke Energy Corporation is seeking a Work Management Specialist to support street lighting operations and delivery activities in the Durham, North Carolina area. The role emphasizes customer service, coordination with field teams, and use of standard office tools to manage work orders and reliability tasks.

The position requires a valid driver's license and at least 1 year of related work experience, with a hybrid work arrangement after onboarding and potential travel to support outages and