Work Management Specialist I/II - Dispatch & Field Ops

Duke Energy; North Carolina; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Duke Energy in Durham, NC, is seeking a Work Management Specialist I or II for a Hybrid role. The position supports street lighting field operations, dispatch, and delivery operations with a focus on reliability, safety, and cost management.

Onboarding is followed by a hybrid work model, with duties spanning SAP order review, work order management, and customer communication. The role emphasizes strong MS Office skills, problem solving, independence, and exceptional teamwork.

Qualifications

• Knowledge of Microsoft Office software.
• General knowledge of applications used in Customer Delivery.
• Demonstrates good judgment in decision making.
• Effective written and verbal communication skills.
• Collaborates effectively in a team environment.
• Works independently in resolving problems.
• Flexibility and dependability during normal schedule and after-hours storm restoration.
• Prioritizes work effectively.
• Supports changing work environments, processes, and policies.

Responsibilities

• Maintains excellent customer service to operations, management, and customers.
• Uses tools/systems to communicate reliability details to customers.
• Keeps timely availability during normal hours and after-hours storm restoration.
• Takes ownership of customer issues until resolved.
• Facilitates communication between internal and external customers.
• Reports job status details as needed.
• Monitors reports to ensure process adherence.
• Provides research and root-cause analysis for customer issues.
• Audits and ensures accurate billing and timely invoicing.

Skills

Good judgment in decision making

Written communication

Verbal communication

Team collaboration

Independent problem solving

Flexibility and dependability

Prioritizing work

Adaptability to changing processes

Customer service skills

Education

High School/GED

High School diploma or 1-3 years Customer Delivery experience in lieu of degree

Tools

Microsoft Office

Delivery Operations applications

Time management systems

Job description

Duke Energy in Durham, NC, is seeking a Work Management Specialist I or II for a Hybrid role. The position supports street lighting field operations, dispatch, and delivery operations with a focus on reliability, safety, and cost management.

Onboarding is followed by a hybrid work model, with duties spanning SAP order review, work order management, and customer communication. The role emphasizes strong MS Office skills, problem solving, independence, and exceptional teamwork.