Work in a place where your team values YOU! Senior Customer Success Manager - APPLY TODAY!

xSuite Solutions Inc.; Southborough (MA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

401(k)

Medical, Dental, Vision, and Life insurance

Paid time off

Job summary

xSuite Solutions Inc. is seeking a Senior Customer Success Manager to join our team in Southborough, Massachusetts. In this role, you will promote our products and support customers in transitioning to active users of our software solutions. Ideal candidates will possess strong communication and relationship-building skills, with a background in accounts payable or SAP FI/CO settings.

The position offers a hybrid work model with opportunities to work with artificial intelligence and machine learning technologies. Join us and help our clients in their digital transformation journey.

Qualifications

• 3-5 years experience in a Financial or SAP FI/CO Analyst setting.
• Ability to work in a team and take responsibility.
• Excellent written and communication skills in English.

Responsibilities

• Regularly check in with customers to address concerns.
• Present/Demo solutions to customers.
• Coordinate sales efforts for services and license revenues.
• Prepare and submit sales contracts.
• Develop trusted advisor relationships with executive sponsors.
• Prepare weekly and monthly reports.

Skills

Customer relationship building

Strong written communication skills

Interpersonal skills

Problem-solving skills

Job description

Senior Customer Success Manager

• Full-time

We are xSuite, one of the Top Innovators for best SAP Procure to Pay Solutions with over 40 million invoices processed Worldwide. With 25 years in the market and 1,200 installations in 60 countries, we increase efficiency, data accuracy, and mitigate risk for all of our clients.

Our expertise comes not just in software solutions; we are also the developers and integrators of our product, providing a more unified and cohesive approach.

We achieve this through our SAP‑integrated software for intelligent data capture, workflow automation, and document management.

We digitize business processes for companies, allowing them to save time and money. Through our industry‑agnostic best practice solutions, every scenario you have can be configured to kick off a workflow to resolve the problems digitally.

As an SAP Partner, we have implemented our software in Fortune 500 companies.

On average, our customers are working 10+ years with us. To them, we are more than a software manufacturer; we are their strategic partner for their P2P automation needs. Our passion for SAP technology drives us to always offer certified and high‑quality standard software for your SAP system.

With 12 offices and 90+ consultants who are experts in this field, our SAP certifications make us the best ally to help you start your digital transformation today.

Want to work as a Customer Success Manager on a small but growing team?

At xSuite North America our valued Customer Success Managers promote our products and grow the customer relationship. CSMs support our customers as they transition from sales prospects to our product’s active users. This position is an ideal fit for someone with proven experience building customer relationships, great communication skills, and the ability to represent a growing company.

Qualifications

• 3‑5 years experience within a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred)
• Team spirit and the ability to take responsibility for tasks (Required)
• Strong written and communication skills in English (Required)
• The ability to adapt quickly (Preferred)
• Excellent communication, interpersonal, problem‑solving, presentation, and organizational skills (Required)
• The ability to promote products and grow relationships (Preferred)

Responsibilities

• Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
• Present/Demo our solutions to customers
• Coordinate sales efforts for services and license revenues
• Prepare and submit sales contracts
• Develop trusted advisor relationships with executive sponsors
• Prepare weekly and monthly reports

Schedule

• 30‑40 hours per week
• Remote/Hybrid/in‑office

Additional Information

• xSuite North America is unable to honor OPT‑EAD, H1B, and TN
• 401(k)
• Medical, Dental, Vision, and Life insurance
• Paid time off

What makes this position so great?

• You get to work with brand new state‑of‑the‑art technology with artificial intelligence and machine learning
• We are a young and dynamic team
• This is a great chance to learn new skills and work with amazing customers

All of your information will be kept confidential according to EEO guidelines.

We encourage you to learn more about xSuite North America and our services at https://www.xsuite.com