Work From Home – Virtual Outbound Call Center Representatives

Windy City Call Center LLC; Phoenix (AZ); Remote; USD 20,664 - 23,419; Full time

Benefits offered by this job

Paid Time Off (PTO) after 90 days

Paid online training

Career advancement opportunities

Job summary

A leading virtual call center company in Phoenix, Arizona seeks Virtual Call Center Representatives to connect with prospective homeowners for appointment scheduling. This position offers a supportive work from home environment with a starting pay of $15.00 to $17.00 per hour. Outbound call center experience and strong communication skills are essential. Join a growing team with opportunities for advancement.

Qualifications

• Experience in a call center setting is essential.
• Excellent listening and communication skills are required.
• Ability to work full-time and dependably meet goals.

Responsibilities

• Contact prospective homeowners to schedule appointments.
• Build rapport and confirm details without selling.
• Multitask between phone conversations and data entry.

Skills

Outbound call center experience

Strong communication skills

Professional phone presence

Ability to multitask

35 WPM minimum typing speed

Reliable and self-motivated

Tools

Microsoft Office or OpenOffice

Webcam

Job description

We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top-rated home improvement brands in a professional, fast-paced environment.

We are committed to setting our employees up for success. Placement will be based on your qualifications and fit so you can start in the position where you will thrive.

About the Position

As a Virtual Outbound Call Center Representative, you will contact prospective homeowners who have expressed interest in specific home improvement services. Your goal is to build rapport, confirm details, and schedule appointments. There is no cold calling and no selling involved.

Schedule

• Monday through Friday between 9:00 AM and 7:00 PM Central Time
• One weekend day required (minimum of 4 hours)
• Fixed schedule, but you may build within company hours

Requirements

• Outbound call center experience is required
• Strong communication and listening skills
• Professional and courteous phone presence
• Ability to meet and exceed goals and performance metrics
• Comfortable multitasking between phone conversations and computer systems
• 35 WPM minimum typing speed
• Quick to apply feedback and eager to improve
• Reliable and self‑motivated with a positive team attitude
• Able to commit to a consistent Full time work schedule

Pay and Benefits

• $15.00 – $17.00 per hour based on experience
• Pay increase after 30 days of employment
• Paid Time Off (PTO) after 90 days for both full‑time and part‑time employees
• Paid online training
• Career advancement opportunities – many of our team members have moved into management roles

Home Office and Technical Requirements

You will log into our system from home using your own computer and internet connection. No personal phone is required.

Technical Requirements

• High‑speed wired internet connection (Wi‑Fi not accepted; must plug directly into modem)
• Windows 11 or higher operating system with at least 8 GB of RAM and a 2.10 GHz or higher processor
• Webcam for virtual meetings and training
• Microsoft Office or OpenOffice, and either Chrome, Firefox, or Safari browsers
• Headset provided after hire

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