Work From Home Travel Support Specialist

Sunkissedandmoonlitravel; Philadelphia (Philadelphia County); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work flexibility

Ongoing training & mentorship

Travel perks & discounts

Job summary

Sunkissedandmoonlitravel is seeking a Work From Home Travel Support Specialist to guide clients through planning, booking, pre-departure prep and real-time updates while on the road.

This fully remote role offers training from day one, ongoing mentorship, and the chance to work independently while assisting travellers via phone, email, and messaging with a strong focus on customer satisfaction.

Qualifications

• Strong written and verbal communication abilities.
• Background in customer service, travel industry experience is a plus.
• Detail-oriented and highly organized.
• Able to work independently in a remote setting.
• Quick to adapt to booking platforms and digital tools.
• Reliable and committed to delivering a smooth client experience.

Responsibilities

• Assist clients remotely through phone, email, and online messaging
• Manage reservations, booking updates, cancellations, and special requests
• Share clear and detailed information regarding destinations and travel policies
• Monitor upcoming departures and proactively contact clients when necessary
• Professionally resolve inquiries and concerns to maintain high customer satisfaction

Skills

Communication

Attention to detail

Independence/Remote work

Tech-savviness

Reliability

Customer service

Job description

We're hiring a Work From Home Travel Support Specialist to guide clients through every stage of their travel journey — from initial planning and booking to pre-departure prep and real-time updates while they're on the road.

You will be a steady point of contact for travelers, making sure they always have accurate information and know exactly what to expect next. This is a fully remote, work-from-home position with full training and mentorship provided from day one. Prior travel industry experience is a plus but not required.

What You'll Do

• Assist clients remotely through phone, email, and online messaging
• Manage reservations, booking updates, cancellations, and special requests
• Share clear and detailed information regarding destinations and travel policies
• Monitor upcoming departures and proactively contact clients when necessary
• Professionally resolve inquiries and concerns to maintain high customer satisfaction

What We're Looking For

• Strong written and verbal communication abilities
• Background in customer service, travel industry experience is a plus
• Detail-oriented and highly organized
• Able to work independently in a remote setting
• Quick to adapt to booking platforms and digital tools
• Reliable and committed to delivering a smooth client experience
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

What You Get

• 100% remote flexibility with a fully remote work structure
• Flexible scheduling
• Ongoing training and mentorship from day one
• Access to industry-related travel perks and exclusive discounts
• Supportive, collaborative team environment with long-term growth opportunities

Technical Requirements

• Laptop or desktop computer
• Reliable broadband internet connection
• Smartphone for communication and updates