Work From Home Travel Support Specialist

Consultwithtray; Town of Florida (NY); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Mentorship from day one

Travel perks and discounts

Job summary

Consultwithtray is seeking a Work From Home Travel Support Specialist to guide clients from planning through travel, providing updates and support while on the road. This fully remote role offers structured training and ongoing mentorship from day one.

Prior travel industry experience helps but is not required, with a focus on clear communication, independence, and strong organizational skills to ensure a smooth client experience.

Qualifications

• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Able to work independently in a remote setting and adapt to digital tools.

Responsibilities

• Guide clients through travel planning, booking, and pre-departure prep.
• Provide real-time updates and respond to inquiries during travel.
• Manage reservations, updates, cancellations, and special requests.
• Share clear policies and destination information with travelers.
• Proactively monitor departures and contact clients as needed.

Skills

Communication skills

Remote work

Organizational skills

Independence

Adaptability

Tools

Booking platforms

CRM tools

Job description

Work From Home Travel Support Specialist

About the job Work From Home Travel Support Specialist

We're looking for a Work From Home Travel Support Specialist to guide clients through every stage of their travel journey, from initial planning and booking to pre-departure prep and real-time updates while they're on the road.

You'll be a steady point of contact for travelers, making sure they always have accurate information and know exactly what to expect next. This is a fully remote, work-from-home position with full training and mentorship provided from day one. Prior travel industry experience is a plus but not required.

What You'll Do

• Assist clients remotely through phone, email, and online messaging
• Manage reservations, booking updates, cancellations, and special requests
• Share clear and detailed information regarding destinations and travel policies
• Monitor upcoming departures and proactively contact clients when necessary
• Professionally resolve inquiries and concerns to maintain high customer satisfaction

What We're Looking For

• Strong written and verbal communication abilities
• Background in customer service, travel industry experience is a plus
• Detail-oriented and highly organized
• Able to work independently in a remote setting
• Quick to adapt to booking platforms and digital tools
• Reliable and committed to delivering a smooth client experience

Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

What You Get

• 100% remote flexibility with a fully remote work structure
• Ongoing training and mentorship from day one
• Access to industry-related travel perks and exclusive discounts
• Supportive, collaborative team environment with long-term growth opportunities

Technical Requirements

• Reliable broadband internet connection
• Smartphone for communication and updates