Work from Home Motors & Power Transmission Technical Product Support Specialist

Grainger; United States; Remote; USD 54,000 - 82,000; Full time

Job summary

An established industry player is seeking a Technical Product Support Specialist to join their remote team. In this role, you will provide exceptional support to customers by assisting them with product selection and troubleshooting for a wide range of industrial motors and power transmission components. With a commitment to employee wellbeing and a culture that fosters growth, this company offers a dynamic work environment where you can thrive. Enjoy the flexibility of remote work and a competitive compensation package that includes comprehensive benefits starting on day one. If you have a passion for helping others and a background in technical support, this opportunity is perfect for you!

Benefits

Medical, dental, and vision insurance

Paid time off (PTO)

401(k) Retirement Savings Plan

Employee discounts

Tuition reimbursement

Free access to financial counseling

Maternity support programs

Paid leave for birth and non-birth parents

Qualifications

• 5+ years of experience in motors, engines, or power transmission components.
• Proficiency in computer use with ability to navigate multiple screens.

Responsibilities

• Provide technical product support by telephone to customers.
• Assist customers in selecting products and troubleshooting issues.

Skills

Customer Service

Technical Support

Problem Solving

Communication

Technical Expertise in Motors

Education

High School Diploma or equivalent

Relevant Technical Certifications

Tools

Computer Applications

Online Catalog Systems

Job description

Work Location Type: Remote

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The anticipated base pay compensation range for this position is $54,200.00 to $81,400.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

Grainger's Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

We are hiring a Technical Product Support (TPS) Specialist for our Industrial Motors & Power Transmissions product support team. In this specialized role, you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.

Enjoy your weekends off! This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday.

You will report to the Manager, TPS Customer Experience.

This position is hourly, and the salary rate is starting at $26.30.

The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: candidate's experience, qualifications, geographical area, and internal equity of the team.

Visit GraingerTotalRewards.com to learn more about our benefits!

See how Technical Product Support Specialists help customers find the products they need for our different product categories!

The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:

• Power transmission and motion control components such as single and three-phase AC Motors, gear motors.
• HVAC power components and condenser fan motors.
• Engine-driven generators, soft starts, VFDs, and DC speed controls.

You Will:

• Communicate with external customers such as end-users, maintenance technicians, and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigating websites, conducting web searches, or conducting product searches using Grainger online catalog.
• Follow established processes and published schedules when customer need is greatest to help ensure we can support our customers and exceed customer expectations.
• Use industry-related experience, formal vendor training, and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback to product teams about products based on interaction with customers and field team members.

You Have:

• Qualified candidates must have 5+ years of relevant job experience or hands-on field experience in one of the following areas: motors, engines, generators, and power transmission components, with direct customer contact.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.