Work from Home Motors & Power Transmission Technical Product Support Specialist

W. W. Grainger; Lake Forest (IL); Remote; USD 54,000 - 82,000; Full time

Job summary

An established industry player is seeking a Technical Product Support Specialist to join their remote team. This role involves assisting customers with product selection and troubleshooting for a diverse range of industrial motors and power transmission components. You will leverage your technical expertise to deliver outstanding customer service while working from the comfort of your home. The position offers a competitive salary and a comprehensive benefits package, ensuring your well-being and professional growth. If you are passionate about technology and customer support, this opportunity is perfect for you.

Benefits

Medical, dental, vision, and life insurance

Paid time off (PTO)

401(k) company contribution

Employee discounts

Tuition reimbursement

Qualifications

• 5+ years of experience in motors, engines, and power transmission.
• Proficient in navigating multiple computer applications.

Responsibilities

• Provide technical product support to customers via phone.
• Document conversations and identify solutions using software.

Skills

Technical Product Support

Power Transmission Components

HVAC Systems

Computer Proficiency

Customer Communication

Tools

Computer Programs

Job description

Work from Home Motors & Power Transmission Technical Product Support Specialist

Location: Remote, IL, US

Work Location Type: Remote

As a leading industrial distributor, we serve over 4.5 million customers worldwide. With 2023 sales of $16.5 billion, we are dedicated to providing value for customers and fostering an engaging culture for team members.

Compensation

The anticipated base pay compensation range for this position is $54,200.00 to $81,400.00. This position is eligible for participation in our short-term incentive program.

We are hiring a Technical Product Support (TPS) Specialist for our Industrial Motors & Power Transmissions product support team. In this specialized role, you will assist customers by telephone in selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.

Enjoy your weekends off! This is a remote work from home position with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST, Monday - Friday.

You will report to the Manager, TPS Customer Experience. This position is hourly, starting at $26.30.

The ideal skill set is often found in those with experience applying, maintaining, and troubleshooting:

• Power transmission and motion control components such as single and three-phase AC Motors and gear motors.
• HVAC power components and condenser fan motors.
• Engine driven generators, soft starts, VFDs, and DC speed controls.

You Will:

• Communicate with external and internal customers to provide excellent technical product support.
• Use multiple computer programs to identify solutions and document conversations.
• Follow established processes to ensure customer support and exceed expectations.
• Achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback to product teams based on customer interactions.

You Have:

• 5+ years of relevant job experience or hands-on field experience in motors, engines, generators, and power transmission components.
• Proficiency in computer use and ability to navigate multiple applications simultaneously.

With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide alternatives to meet our team members' individual needs:

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement
• A comprehensive set of emotional, financial, physical, and social wellbeing programs

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process. Please advise us if you need a reasonable accommodation during the application and selection process.