Work from Home Inbound Customer Service (State of Alabama)

Colony Brands; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking motivated individuals for a flexible part-time, seasonal role as a Work at Home Inbound Customer Service Representative. This position allows you to choose your own availability while earning a competitive hourly wage of $14.00 plus commission. You'll be part of a supportive team focused on maintaining positive customer relations, addressing product-related concerns, and providing excellent service. Enjoy the benefits of paid training, employee discounts, and a chance to work from the comfort of your home. If you're looking for an opportunity to earn extra cash during the holiday season, this could be the perfect fit for you!

Benefits

Employee Discounts

Flexible Work Schedules

Performance Based Pay/Incentives

Holiday Pay

Safety and Attendance Incentives

Qualifications

• Ability to maintain positive customer relations and address product concerns.
• High level of computer knowledge required for navigating multiple systems.

Responsibilities

• Taking orders, verifying information, and tracking packages.
• Answering customer questions and providing support.

Skills

Customer Service

Computer Navigation

Communication Skills

Tools

MS Windows 11

Wired USB Headset

Job description

Job Description

*This position is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.*

Work at Home! You can apply online at https://www.sccontactcenters.com/apply/work-at-home/. Please call us at 608-328-8480 if you have additional questions!

Join our team! Are you looking for a flexible part-time, seasonal job that fits your schedule? Start at $14.00 per hour and earn upsell commission on top! Choose your own availability and work around your existing commitments, making this the perfect role for those looking to earn extra cash before the holidays or as a seasonal second job. Join a supportive team that values your time and effort.

Responsibilities:
As a Work at Home Inbound Customer Service Representative, you are responsible for maintaining positive customer relations by addressing all types of product related concerns, including:

1. Taking orders
2. Verifying information
3. Tracking packages
4. Answering customer questions

Working from home entails a high level of computer knowledge as you will be required to navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone. SC Data Center Inc. offers flexible schedules, paid training, employee discounts up to 50%, and Booster Discount Certificates that allow employees to purchase company products for free. Your next opportunity is just a few clicks away!

Preferred Computer Requirements

A PC or Laptop with:

1. Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
2. Processor:
   - AMD Ryzen 2nd Generation or newer OR
   - INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
3. 8GB RAM or installed memory
4. 10GB of Free Hard Disk Space

Dedicated High Speed Internet:

1. Internet Download Speed: 10.0 MBPS
2. Internet Upload Speed: 5.0 MBPS
3. Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

A PC or Laptop with:

1. Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
2. Processor:
   - AMD 2.1GHZ or higher OR
   - INTEL 1.8GHZ or higher, OR
   - INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
3. 4GB RAM or installed memory
4. 10GB of Free Hard Disk Space

Dedicated High Speed Internet:

1. Internet Download Speed: 4.0 MBPS
2. Internet Upload Speed: 2.0 MBPS
3. Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

1. Keyboard: Function Keys (F-Keys)
2. Wired USB Headset
3. Webcams are recommended (not required)
4. Dual monitors recommended (not required)
5. Minimum monitor size of 17+ inches recommended (not required)
6. External mouse recommended (not required)

Training Requirements (Mandatory):

1. 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
2. 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
3. Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [e-mail] and [e-mail]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

Temporary/Part-Time Employee Benefits/Perks:

1. Performance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time roles
2. Shift Premium pay for 2nd, 3rd, and Weekend shifts
3. Holiday Pay for employees returning for their fifth consecutive season
4. Safety and Attendance Incentives
5. Employee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
6. Employee Mini Stores - Discounted product offered at our multiple Employee Only Stores
7. Flexible Work Schedules

Job Category

Customer Service

Employment Type

Temporary/Part-Time

City

Work At Home