Work From Home Flight Reservationist

Voyage Canvas; New York (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in aviation is seeking a dedicated Work From Home Flight Reservationist. This role is crucial for ensuring a seamless booking experience for passengers, requiring excellent communication skills and attention to detail. You will assist customers with their flight reservations, provide essential information, and accommodate special requests. Join a supportive team that values professional development and offers a competitive salary package, along with travel perks. If you're passionate about customer service and enjoy the flexibility of remote work, this is the perfect opportunity for you.

Benefits

Travel Perks and Discounts

Ongoing Training and Development

Flexible Work Hours

Supportive Team Environment

Qualifications

• Proven experience in customer service, preferably in travel or aviation.
• Strong verbal and written communication skills are essential.

Responsibilities

• Assist passengers with flight bookings through various communication channels.
• Provide accurate flight information and manage bookings effectively.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Empathy

Education

High School Diploma

Qualifications in Travel, Tourism, or Aviation

Tools

Reservation Systems

Microsoft Office

Job description

Job Title: Work From Home Flight Reservationist

Job Description:
As a Work From Home Flight Reservationist, you will be an essential part of our team, ensuring a smooth and efficient booking experience for our passengers. From handling reservations and inquiries to managing bookings and providing flight information, you will play a key role in maintaining high customer satisfaction and loyalty. This role requires a combination of excellent communication skills, attention to detail, and a deep understanding of our services and policies.

Responsibilities:

• Assist passengers with flight bookings, including ticket purchases, changes, and cancellations, through phone, email, and live chat.
• Provide accurate and up-to-date information on flight schedules, fares, promotions, and policies to customers.
• Understand and accommodate passenger needs and preferences, offering personalized travel solutions and seating arrangements.
• Collaborate with other departments, such as ticketing and customer service, to resolve any issues promptly and efficiently.
• Utilize the reservation system to manage bookings and maintain accurate passenger records.
• Keep informed of changes in flight schedules, policies, and industry regulations to provide reliable information to passengers.
• Support passengers with special requests, such as meal preferences, assistance for individuals with disabilities, or traveling with pets.
• Participate in training and development programs to improve product knowledge and customer service skills.

Requirements:

• Proven experience in a customer service role, preferably in the travel or aviation industry.
• Strong communication skills, both verbal and written, with the ability to clearly convey information and handle sensitive situations with empathy.
• Proficiency in using computer systems and software, including reservation systems and Microsoft Office.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• High school diploma or equivalent; additional qualifications in travel, tourism, or aviation are a plus.
• Flexibility in working hours, as the role may require covering different time zones and holidays.

What We Offer:

• The opportunity to work remotely from any location, offering flexibility and a balanced work-life integration.
• Competitive salary package and benefits, including travel perks and discounts.
• A supportive and dynamic team environment, with ongoing training and professional development opportunities.
• A chance to be part of a reputable company in the aviation industry, contributing to providing exceptional travel experiences for passengers around the globe.

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Other

Industries:

Internet Publishing