Work from Home Customer Service Coordinator - Estates

Capital One; Richmond (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to join their team. This role offers the flexibility of working from home while ensuring that customer needs are met with empathy and professionalism. You will be responsible for managing customer inquiries, providing support, and maintaining a high level of service. The company is committed to your success, offering comprehensive training and a supportive environment. This is a fantastic opportunity for individuals who thrive in a dynamic setting and are eager to contribute to a team that values your voice and input.

Benefits

Medical, Dental, Vision Coverage

Flexible Schedule Options

Paid Time Off

Wellbeing Programs

Tuition Reimbursement

Paid Training and Development

Flexible Spending Account

Life and Disability Insurance

401(k) and Stock Purchase Plan

Qualifications

• At least 2 years of customer service or call center experience.
• Experience with Google Suite or Microsoft Office is required.

Responsibilities

• Provide exceptional customer service and support.
• Communicate effectively with customers and resolve issues.

Skills

Customer Service

Communication Skills

Attention to Detail

Time Management

Empathy

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Work from Home Customer Service Coordinator - Estates

Join to apply for the Work from Home Customer Service Coordinator - Estates role at Capital One.

Are you looking for a challenging role that includes the convenience of working virtually from home? Then a Capital One Customer Operations role may be the right fit! To be eligible, candidates must live within a 100-mile radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours' notice:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)

More Than Just a Bank, More Than Just a Career

Your voice is our voice. We’ll champion you. At Capital One, we believe in listening and helping. Our Customer Care team is supported and empowered to be the best people to people, with your back every step of the way.

More Than Just Training, More About You

We invest heavily in training and development to ensure our associates succeed. Successful associates will:

• Demonstrate willingness to learn, attention to detail, and flexibility
• Show strong customer focus rooted in empathy
• Communicate effectively with peers, management, and customers
• Exercise good judgment and decision-making skills
• Use listening, questioning, de-escalation techniques effectively
• Be proactive with time management and organization
• Maintain dependability with a solid attendance record
• Maintain a reliable private internet connection (not cellular hotspot)

Compensation

• $21 per hour

Additional Benefits

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing programs including childcare and mental health support
• Tuition Reimbursement
• Paid Training and Development
• Flexible Spending Account
• Life and Disability Insurance
• 401(k) and Stock Purchase Plan

Basic Qualifications

• High School Diploma, GED, or equivalent
• At least 2 years customer service or call center experience
• At least 1 year experience with Google Suite or Microsoft Office

Preferred Qualifications

• At least 3 years customer service or call center experience
• At least 6 months experience in the financial industry

Work from Home Technology Requirements

• Secure home office free from background noise and distractions
• Reliable private internet connection (not cellular hotspot), with minimum speeds of 5 Mbps download (10+ Mbps preferred)
• Both hardwired and WiFi connections acceptable if speed and security are met

Capital One reserves the right to request proof of internet service and may modify requirements with 60 days' notice. Internet issues may require upgrading your service.

Work from Home Location Requirements

Candidates must live within 100 miles of the specified locations and report in person when required with 24 hours' notice. We cannot consider applicants living outside these areas or in California.

We are unable to sponsor employment authorization for this position at this time.

The salary range varies by location, with specific ranges listed for each. Salaries for other locations will be based on local pay scales. Benefits support your overall well-being and are detailed on the Capital One Careers website.

This role will accept applications for at least 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of various protected statuses and background.

If you need accommodations during the application process, contact Recruiting at 1-800-304-9102 or [e-mail]. For technical support, email [e-mail].