Resident Service Coordinator

Beacon Communities LLC; Richmond (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Resident Service Coordinator to enhance community engagement and support services for residents. In this vital role, you will foster relationships with residents, coordinate resources, and implement initiatives that promote housing stability and well-being. Your expertise in social services and strong communication skills will empower residents to achieve their goals while collaborating with local organizations. Join a forward-thinking company that values diversity and community vitality, and make a meaningful impact in the lives of those you serve.

Benefits

Competitive health, dental, vision insurance

Paid holidays and vacation

401k with company match

100% paid life insurance

Employee Assistance Program

Childcare support

Career development opportunities

Qualifications

• Experience with older adults and social determinants of health.
• Proficiency in technology and willingness to learn new tools.

Responsibilities

• Assess and coordinate resident referrals and resources.
• Build relationships with residents and connect them with local resources.

Skills

Relationship Building

Cultural Competency

Data Collection and Analysis

Customer Service

Communication Skills

Organizational Skills

Problem-Solving Skills

Proficiency in MS Office

Bilingual Abilities

Education

Bachelor’s degree in social work

3-5 years’ relevant experience in housing or social services

Tools

Yardi

FamilyMetrics

Job description

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RESIDENT SERVICES COORDINATOR, BLUE RIDGE ESTATES - RICHMOND, VA

The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability.

Responsibilities include:

1. Assessing and coordinating resident referrals and resources, recommending solutions to resolve issues impacting their lives, and referring them to community services and entitlement programs.
2. Building relationships with residents to understand their aspirations and connecting them with local resources.
3. Creating partnerships with local organizations to implement community engagement initiatives.
4. Assisting elders, at-risk individuals, and residents with disabilities to maintain independence through collaboration with wellness and healthcare programs.
5. Leading support for housing stabilization issues like rent payments, lease violations, and related concerns.
6. Collaborating with property management to develop program budgets aligned with resident needs and financial obligations.
7. Maintaining regular outreach and communication with residents via assessments, newsletters, flyers, and personal contact.
8. Using Beacon’s data systems to document services and outcomes.
9. Monitoring the Community Engagement budget.
10. Processing Reasonable Accommodation requests for residents with disabilities.
11. Attending weekly meetings with property management.
12. Promoting diversity and inclusion, encouraging candidates from diverse backgrounds to apply.

Knowledge, Skills, and Abilities:

• Experience with older adults, health, wellness, and social determinants of health.
• Experience with youth, families, workforce development, and education programs.
• Cultural competency and ability to respond appropriately to diverse residents.
• Strong relationship-building skills with residents, staff, volunteers, and community partners.
• Data collection, tracking, and analysis skills.
• Proficiency with technology and willingness to learn new tools.
• Timeliness, professionalism, and excellent customer service skills.
• Strong communication, organizational, problem-solving, and writing skills.
• Proficiency in MS Office; familiarity with Yardi, FamilyMetrics, and knowledge of housing policies are a plus.
• Availability to work some weekends and evenings.
• Bilingual abilities in English and a community's dominant language (e.g., Spanish, Haitian Creole, Mandarin, Russian) are a plus.

Education & Experience:

• Bachelor’s degree in social work, human services, public health, or related field, or 3-5 years’ relevant experience in housing or social services.

Benefits:

• Competitive health, dental, vision insurance; HSA/FSA options.
• Paid holidays, vacation, personal, sick, wellness days, and flexible summer hours.
• 401k with company match.
• 100% paid life insurance, with options for additional coverage.
• Employee Assistance Program, childcare, eldercare support, and career development opportunities.

Company Overview:

Founded in 2004, Beacon Communities LLC develops, acquires, and manages diverse multifamily housing, including affordable, market-rate, and mixed-income properties. Committed to community vitality and diversity, Beacon promotes inclusive and vibrant living environments.

Beacon is an Equal Opportunity Employer, participating in E-Verify, and encourages candidates from all backgrounds to apply.