Work from Home Customer Service Coordinator - Estates

Capital One; Las Vegas (NV); Remote; USD 43,000 - 51,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their remote team. This role offers the flexibility of working from home while providing essential support to customers. You will be responsible for managing inquiries, demonstrating empathy, and ensuring customer satisfaction. With a strong focus on training and development, this company empowers its employees to grow and thrive. If you are passionate about customer service and looking for a supportive work environment, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision coverage from Day 1

Flexible schedules

Paid Time Off

Tuition Reimbursement

Paid Training

401(k)

Stock Purchase Plan

Qualifications

• 2+ years of customer service or call center experience required.
• Willingness to learn and demonstrate flexibility is essential.

Responsibilities

• Provide exceptional customer support while working from home.
• Communicate effectively with customers and manage inquiries.

Skills

Customer Service

Attention to Detail

Communication Skills

Time Management

Empathy

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Work from Home Customer Service Coordinator - Estates

Join to apply for the Work from Home Customer Service Coordinator - Estates role at Capital One.

Are you looking for a challenging role that offers the convenience of working remotely? Then a Capital One Customer Operations role may be ideal for you! To be eligible, candidates must live within a 100-mile radius of one of the following zip codes (excluding CA) and report in person when required, with at least 24 hours' notice:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)

Our Mission: More Than Just a Bank, More Than Just a Career. We value your voice and support your growth. At Capital One, we focus on customer care, compassion, and innovative solutions to make banking less stressful. Our team is empowered and supported every step of the way.

Training and Development: We invest heavily in learning opportunities. Successful associates:

• Demonstrate willingness to learn, attention to detail, and flexibility
• Show strong customer focus and empathy
• Communicate effectively with peers, management, and customers
• Exercise good judgment and decision-making skills
• Employ listening, questioning, de-escalation techniques
• Manage time effectively and demonstrate dependability
• Maintain reliable internet connection (not cellular or hotspot)

Compensation: $21 per hour

Benefits include:

• Medical, Dental, Vision coverage from Day 1
• Flexible schedules, Paid Time Off, Wellbeing programs
• Tuition Reimbursement, Paid Training, Flexible Spending Account
• Life and Disability Insurance, 401(k), Stock Purchase Plan

Our Philosophy: At Capital One, we aim to attract top talent and foster greatness. We believe in the Power of One and a supportive work culture.

Basic Qualifications

• High School Diploma, GED, or equivalent
• At least 2 years customer service or call center experience
• At least 1 year of experience with Google Suite or Microsoft Office

Preferred Qualifications

• 3+ years customer service or call center experience
• 6+ months in the Financial Industry

Work from Home Technology Requirements

• Secure, noise-free home office environment
• Reliable private internet (Cable or Fiber), speeds of at least 5 Mbps (10+ Mbps preferred)
• Both wired and WiFi connections acceptable if speed and security are met

Capital One reserves the right to verify internet service and modify requirements with notice. Candidates must live within the specified radius and in eligible states, excluding California.

Location Requirements

Must reside within 100 miles of specified zip codes and report in person as needed. Applications from outside these areas or in California are not considered. We do not sponsor employment authorization for this role.

Salary Range

Based on location, the annual salary ranges from $43,680, with specifics provided per city. Salaries are prorated for part-time roles.

Additional Information

We offer comprehensive benefits supporting your well-being. This role is open for applications for at least 5 business days. We are an equal opportunity employer committed to diversity and inclusion. For accommodations or questions, contact Recruiting at 1-800-304-9102 or [e-mail].