Work From Home Customer Relations Representative – Paid on Performance

AIL; Grand Rapids (MI); Remote; USD 45,000 - 90,000; Full time

Benefits offered by this job

No cold calling

Equity opportunity 3%

Remote work

Performance bonuses

Training & licensing support

Growth path into leadership

Income from renewals

Weekly pay

Job summary

AO Globe Life is seeking a motivated remote client services professional to support enrollment for nationwide clientele. This 100% remote role welcomes recent graduates in business, marketing, or communications and offers structured training, mentorship, and long-term career growth from anywhere in the United States.

You'll handle inbound client inquiries, explore tailored benefit options, conduct virtual consultations via Zoom, and maintain accurate digital records while building lasting

Qualifications

• Must have access to a Windows laptop/PC, webcam, and reliable internet.
• Eligible to work in the United States.
• Ability to obtain any necessary licenses, if applicable.
• Self-motivated, organized, and able to work independently.
• Service-minded, mission-driven attitude.
• Strong communicators with solid interpersonal skills.
• Confident in virtual meetings and familiar with digital tools.
• Prior customer service or consultative experience is a plus, not required.

Responsibilities

• Support clients through enrollment with clarity and professionalism.
• Provide attentive, client-first service during interactions.
• Help clients explore supplemental benefit options tailored to their needs.
• Develop strong, long-term relationships with clients.
• Conduct virtual consultations with clients via Zoom.
• Keep digital records accurate and manage timely follow-up.
• Engage in training, mentorship, and professional growth.

Skills

Communication

Interpersonal skills

Self-motivated

Independent work

Customer service

Remote work mindset

Tools

Zoom

Job description

AO Globe Life is hiring for this position to join our fully remote, mission-driven team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications—or for individuals who thrive in a people-centered, service-first environment. With comprehensive training, inbound client interest, and a structured mentorship program, you’ll have the support needed to build a meaningful, long-term career from anywhere in the United States.

Key Responsibilities

• Support clients throughout the enrollment process with clarity and professionalism
• Provide attentive, client-first service
• Help clients explore supplemental benefit options tailored to their needs
• Develop strong, long-term relationships with clients
• Conduct virtual consultations with clients via Zoom
• Keep digital records accurate and manage timely follow-up
• Engage in ongoing training, mentorship, and professional growth

Qualifications

• A Windows laptop or PC, webcam, and dependable internet
• Eligible to work in the United States
• Ability to obtain any necessary licenses, if applicable to the role
• Self-motivated, organized, and able to work independently
• A service-minded, mission-driven attitude
• Strong communicators with solid interpersonal skills
• Confident in virtual meetings and familiar with digital tools
• Prior customer service or consultative experience is a plus, not required

What We Offer

• Inbound leads only — no cold calling
• Equity opportunity (3%) for those who qualify
• Fully remote, flexible schedule
• Monthly and quarterly performance bonuses
• Complete training and licensing support provided
• Defined growth path into leadership
• Growing income through renewals
• Supportive, people-first team culture
• Weekly pay based on performance

About AO Globe Life

For over 70 years, AO Globe Life has helped protect working families nationwide—serving union members, credit union clients, and veterans with trusted supplemental benefits. As a remote-first organization, we’re committed to integrity, flexibility, and empowering our team to thrive.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.