Work From Home - CSR

Spade Recruiting; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Full training and mentorship

Weekly pay

Performance bonuses

Fast career advancement

Remote work

Job summary

Spade Recruiting is seeking a remote customer support/education representative to guide families through benefit options. You will coordinate appointments, host virtual consultations, and discuss coverage needs with clients who have requested information.

Roles emphasize education and support, with training and mentorship, weekly pay, and opportunities for advancement into leadership as you grow.

Qualifications

• Strong verbal and written communication skills.
• Basic computer proficiency and comfort with online platforms.
• Motivation, discipline, and a solid work ethic.
• Good organizational and time-management abilities.
• Professionalism and a willingness to learn.
• Ability to pass a background check.
• Experience in customer service, sales, hospitality, or retail is helpful but not required.

Responsibilities

• Coordinating appointments with individuals and families who have requested benefit information.
• Hosting virtual consultations (Zoom or phone) to walk clients through their options.
• Discussing coverage needs and helping families identify plans that fit their circumstances.
• Maintaining ongoing relationships through consistent communication and follow-up.
• Using an established training system designed to help new representatives succeed.
• Setting and achieving personal goals, with opportunities to move into leadership as you grow.
• This position is focused on education, service, and support—not pressure-based selling.

Skills

Communication

Time management

Customer service

Coachability

Job description

For more than six decades, our organization has worked alongside over44,000 unions and associations— representing teachers, firefighters, veterans, nurses, and other essential workers. Our role is to ensure their members receive clear, reliable information about supplemental benefits.

Because these familiesrequest to meet with us, our team doesnot cold call or solicit. We connect only with individuals who have already expressed interest and are looking for guidance.

Your Role

As a representative, you’ll make a meaningful impact by supporting working-class families. Your day-to-day responsibilities will include:

Coordinating appointmentswith individuals and families who have requested benefit information

Hosting virtual consultations(Zoom or phone) to walk clients through their options

Discussing coverage needsand helping families identify plans that fit their circumstances

Maintaining ongoing relationshipsthrough consistent communication and follow-up

Using an established training systemdesigned to help new representatives succeed

Setting and achieving personal goals, with opportunities to move into leadership as you grow

This position is focused oneducation, service, and support— not pressure-based selling. Your purpose is to guide families and help them make informed decisions.

What We’re Looking For

Strong verbal and written communication skills

Basic computer proficiency and comfort with online platforms

Motivation, discipline, and a solid work ethic

Good organizational and time-management abilities

Professionalism and a willingness to learn

The ability to pass a background check

Experience in customer service, sales, hospitality, or retail is helpful but not required. We prioritizeattitude, reliability, and coachability.

What You’ll Receive

We provide all the tools and support needed for long-term success, including:

Full training and ongoing mentorship— no prior experience needed

Weekly payplusweekly performance bonuses

Fast advancement opportunitiesfor those seeking leadership or management roles

Career stabilityin a recession-resistant industry

Flexible scheduling, allowing you to design your own full-time hours

Fully remote work, with all appointments held virtually

Residual income opportunitiesthat grow over time

Health, dental, and vision benefits

Company-paid annual tripsto exciting destinations (e.g., Puerto Rico, Cancun, Disney, Las Vegas, Bahamas)

A positive, high-energy team culturebuilt on support and collaboration

Recognition programsfor representatives who exceed expectations

Why This Career Stands Out

This opportunity offers much more than a standard job:

Uncapped earning potentialbased on your effort

Rapid leadership pathwaysfor motivated individuals

Transferable professional skillsin communication, consulting, and business development

Purpose-driven workthat helps families protect what matters most

Long-standing stabilitywith a highly reputable company

Work-from-anywhere flexibilitywhile still maintaining financial security