Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Odessa (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payments technology seeks a bilingual customer service representative to assist customers with inquiries and resolve payment-related issues. The role offers a salary up to $18 per hour along with remote work opportunities and a comprehensive benefits package, promoting career development and a supportive training environment.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Paid time off

Opportunity for recognition programs

Charitable gift matching

Qualifications

• Must have a minimum of 12 months of recent contact center experience.
• Familiarity with computerized data entry systems is preferred.
• Availability to work mid-shift to late hours.

Responsibilities

• Respond to customer inquiries via telephone.
• Resolve payment and account-related requests.
• Enter required data into client systems.

Skills

Bilingual (Spanish and English)

Problem Solving

Adaptability

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payments Technology

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Opportunity for remote work primarily within the United States
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Potential for recognition programs and charitable gift matching
- Supportive training environment for career development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and address updates
- Enter required data into client systems and databases
- Analyze customer service needs and escalate unresolved issues to appropriate departments
- Build knowledge of products, policies, and procedures for assigned clients

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Availability to work mid-shift to late hours, including weekends
- Completion of a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the payments or financial services industry
- Familiarity with computerized data entry systems and decision trees
- Strong problem-solving skills and adaptability to change
- Ability to work effectively under close supervision and follow established procedures

#PaymentsTechnology #CustomerService #RemoteWork #Bilingual #CareerDevelopment

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