Work from Home Bilingual Spanish Fraud Specialist

Davita Inc.; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading payments technology firm as a Fraud Analyst responsible for investigating credit card fraud cases and addressing customer inquiries. This entry-level position requires bilingual skills in Spanish and English, offering a competitive hourly wage with potential for a higher language differential. Enjoy a comprehensive benefits package while working primarily remote within the United States. Applicants must be legally authorized to work in the U.S.

Benefits

Medical, dental, and vision care

Paid time off

Retirement and investment options

Charitable gift matching

Qualifications

• Minimum of 2 years of recent contact center or Work from Home contact experience.
• Open to working mid-shifts or weekends.
• Required to have minimum internet speeds for remote work.

Responsibilities

• Investigate potential credit card fraud cases.
• Respond to account inquiries with scripted responses.
• Maintain documentation for all investigations.

Skills

Bilingual (Spanish and English)

Customer Service

Education

High School Diploma or Equivalent

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

What Part Will You Play?

• Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• A minimum of 2 years of recent contact center or Work from Home contact experience.
• Must be Bilingual Spanish and English
• The pay for this role is $20.84 per hour with a 20% language differential that will get you to a total of $25.01 per hour. This is an entry level role and the pay is not negotiable.
• You must be open to a work schedule that may be mid shift to late which may include working weekends as part of your weekly shift.
• You will be required to be on camera during training and the nesting period.
• You must have a minimum of 50mbps download speed and 15 mbps upload speed to qualify for our Work from Home program.
• Once you apply , you will be sent a link to complete an On Demand Digital Interview. Once you have completed this , the Recruiter will review and reach out to schedule the final interview.
• You will be required to complete a Background check. The background check includes a criminal check, credit check, verification of education, and verification of past employment going back ten years.
• The position listed in this requisition is ineligible for the referral bonus award program.
• This role is eligible to be primarily remote within the United States.
  #LI-Remote
• At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Preferred Qualifications:

• Two years of recent Baking and or Fraud related experience
• Two years of recent Dispatch or Emergency Dispatch experience.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].