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A leading company in payment technology offers an engaging opportunity in customer service. This role requires bilingual candidates and involves responding to inquiries and managing data. With competitive pay and benefits, it provides potential for remote work and career growth.
Employer Industry: Payment Processing Solutions
Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Opportunity for remote work within the United States, with occasional on-site presence required
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Engaging work environment where you can develop knowledge of payment solutions and customer service
- Potential for career growth and skill development within a leading company in the payment technology industry
What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution according to service standards
- Handle basic payment and account-related requests, including card activations and updates
- Maintain detailed knowledge of the employer's products and services to assist customers effectively
- Analyze customer service needs and communicate them to relevant departments when necessary
- Enter and manage data in client-provided systems and databases, following established procedures
What is Required (Qualifications):
- High School Diploma or Equivalent
- A minimum of 12 months of recent contact center or Work from Home experience
- Must be bilingual in Spanish and English
- Willingness to work a flexible schedule, including mid-shift and weekends
- Completion of a background check, including criminal and credit checks
How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Ability to work under close supervision while following established procedures
- Strong problem-solving skills and attention to detail
#PaymentProcessing #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities
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