Work From Home as a Benefit Enrollment Specialist

Freddie Mac; Hammond (IN); Remote; USD 35,000 - 50,000; Full time

Job summary

Freddie Mac is seeking a Virtual Customer Service representative to deliver exceptional service to clients. This fully remote role allows for a flexible schedule and offers training to enhance skills. Ideal candidates will have strong communication skills and a track record in customer service.

Benefits

Flexible schedule

Comprehensive health insurance reimbursement

Access to industry-leading resources and technology

Weekly training sessions

Qualifications

• Excellent communication skills including active listening.
• Ability to learn and adapt on-the-go.
• Previous experience in customer service preferred.

Responsibilities

• Assist clients by providing exceptional service.
• Work with multiple clients to meet their needs.
• Participate in weekly training sessions to enhance skills.

Skills

Communication

Problem-solving

Adaptability

Collaboration

Organizational skills

Job description

Employer Industry: Virtual Customer Service

Why consider this job opportunity:
- Flexible schedule allowing for work-life balance
- 100% remote position, enabling you to work from anywhere
- Weekly training sessions led by top leaders in the industry
- Comprehensive health insurance reimbursement
- Access to industry-leading resources and technology
- Opportunity to build your career around your life

What to Expect (Job Responsibilities):
- Assist existing and prospective clients by providing exceptional service and product knowledge
- Work with multiple clients throughout the day to meet their needs
- Adapt and adjust to various client situations and inquiries
- Collaborate effectively with team members and work independently as needed
- Participate in weekly training sessions to enhance skills and knowledge

What is Required (Qualifications):
- Must possess excellent communication skills, including active listening and problem-solving abilities
- Ability to learn, adapt, and adjust on-the-go
- Strong work ethic and drive to succeed
- Previous experience in a customer service role is preferred
- Ability to work well with others and independently

How to Stand Out (Preferred Qualifications):
- Experience in a virtual or remote work environment
- Familiarity with industry-leading customer service tools and technology
- Proven track record of exceeding customer satisfaction goals
- Strong organizational skills and attention to detail
- Ability to handle multiple tasks and prioritize effectively

#VirtualCustomerService #RemoteWork #CareerGrowth #CustomerSatisfaction #TrainingProvided

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.