Work-Fit Team Lead — Client Services & Operations

Panther Physical Therapy; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Alliance PTP Partners in San Antonio, TX seeks a Work-Fit Team Lead (ATC or ES) to deliver client-facing services, coordinate daily program operations, and guide a team toward consistent, high-quality delivery. The role combines hands-on service with leadership responsibilities and compliance oversight.

You will support documentation, client relations, and program performance while ensuring safety and adherence to SOPs.

Qualifications

• Bachelor's degree in health, safety, wellness, rehabilitation, athletic training, or related field.
• Required state licensure and/or professional certification in the specified health field, as applicable.
• Current CPR/AED certification.
• Minimum of three years of professional experience in the specified health or customer-facing service field preferred.
• Prior leadership, mentoring, training, program coordination, account support, or client-facing experience preferred.
• Strong written and verbal communication skills, including the ability to communicate effectively with individuals, groups, team members, client contacts, participants, and leadership.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, online research tools, and applicable Work-Fit, record management, or client databases.
• Comfort and flexibility delivering customer-facing services in varied work environments.

Responsibilities

• Deliver high-quality, customer-facing Work-Fit services in accordance with the statement of work, site-specific procedures, and laws.
• Represent Work-Fit professionally in daily interactions with client contacts, employees, participants, visitors, and internal stakeholders.
• Build and maintain positive working relationships with client contacts through responsiveness and professionalism.
• Coordinate schedules, service coverage, workflow, documentation, equipment readiness, and customer service expectations.
• Serve as a day-to-day contact for customer-facing service questions and site communication.
• Communicate regularly with client contacts and leadership regarding operations and service impact.
• Identify and resolve customer service issues and operational barriers promptly.
• Participate in client meetings, committees, interviews, presentations, and networking activities.
• Support marketing and engagement by developing, distributing, and delivering educational materials and wellness messaging.
• Maintain a safe, clean, and professional work environment and reinforce policies.
• Assist with onboarding, training, mentoring, and development of Assistant Team Leads and team members.
• Provide constructive feedback and escalate concerns when needed.
• Monitor documentation and record management for accuracy, timeliness, and security.
• Support quality assurance activities and performance tracking.
• Assist leadership in monitoring KPIs, trends, and outcomes for improvement opportunities.
• Ensure equipment, supplies, and workspaces are maintained and safe.
• Protect confidentiality of sensitive information at all times.
• Remain current with credentials, certifications, policies, and laws governing practice.
• Support budget-conscious operations and efficient use of resources.
• Perform additional duties as assigned.

Skills

Team leadership

Customer service

Communication

Problem solving

Time management

Education

Bachelor's degree in health, safety, wellness, rehabilitation, athletic training, or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Online research tools

Client databases

Job description

Alliance PTP Partners in San Antonio, TX seeks a Work-Fit Team Lead (ATC or ES) to deliver client-facing services, coordinate daily program operations, and guide a team toward consistent, high-quality delivery. The role combines hands-on service with leadership responsibilities and compliance oversight.

You will support documentation, client relations, and program performance while ensuring safety and adherence to SOPs.