Work-at-Home Outbound Sales Agent

MCI; Norfolk (VA); Remote; USD 32,000 - 45,000; Full time

Job summary

A leading company in the Business Process Outsourcing industry is seeking motivated individuals for customer service roles in Norfolk, Virginia. This position offers opportunities for career growth, comprehensive benefits, and a vibrant work environment. Successful candidates will engage customers through outbound calls while providing exceptional service and addressing their needs effectively.

Benefits

Comprehensive medical, dental, and vision coverage

Paid Time Off and holidays

Incentives including cash bonuses and prizes

World-class training provided

Qualifications

• Must be at least 18 years old.
• Excellent communication skills required.
• Basic knowledge of Microsoft Office is necessary.

Responsibilities

• Make outbound calls to prospective customers and upsell products.
• Document and process customer orders accurately.
• Handle inbound and outbound contacts professionally.

Skills

Organizational Skills

Written Communication

Oral Communication

Customer Service

Troubleshooting

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage after 90 days of employment
- Enjoy a fun, engaging work environment with a team-oriented culture
- Paid Time Off and holidays to ensure work-life balance
- Receive world-class training to develop skills and succeed in your role

What to Expect (Job Responsibilities):
- Make outbound calls to prospective customers and upsell existing products and services
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions
- Listen to customers, understand their needs, and resolve customer issues
- Document and process customer orders accurately in appropriate systems

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
- State or Federal work experience

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #WorkFromHome

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."