WordPress Designer + Client Mentor

Outside Agents; Jacksonville (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

OutsideAgents.com seeks an experienced WordPress designer to blend site design with training and mentoring. You will build and improve WordPress sites and work directly with members to help them understand how their sites function and how to make them more effective.

This hybrid role is based in Jacksonville, FL, with periodic in-person meetings and trainings required. You will train users, explain design decisions, and guide improvements to ensure confident site management.

Qualifications

• Several years of hands-on WordPress experience with themes, builders and plugins.
• Strong design instincts for clean, effective layouts.
• Ability to explain design decisions to non-technical users.
• Comfortable mentoring and guiding others.

Responsibilities

• Train and mentor non-technical users through Zoom sessions and in-person guidance.
• Help members understand website structure, layout decisions and best practices.
• Provide practical recommendations to improve site usability and effectiveness.
• Collaborate with internal teams on ongoing website and platform initiatives.
• Diagnose and resolve layout issues, plugin conflicts, and usability problems.
• Design, build, and improve WordPress websites using builders such as Elementor or Divi.

Skills

WordPress experience

Design instincts

Communication

Mentoring

HTML/CSS basics

Tools

Elementor

Divi

Job description

OutsideAgents.com is looking for an experienced WordPress designer who enjoys helping others succeed online.

This role combines website design with training and mentoring. In addition to building and improving WordPress sites, you’ll work directly with our members to help them understand how their websites function and how to make them more effective.

Many of the people you’ll work with are not technical. Success in this role requires someone who can explain design decisions, guide improvements, and help users feel confident managing their sites.

This is a hybrid role based in Jacksonville, Florida, and we are specifically looking for someone who can drive to the office for periodic meetings and to participate in trainings.

What You’ll Do

• Train and mentor non-technical users through Zoom sessions and occasional in-person guidance
• Help members understand website structure, layout decisions, and best practices
• Provide practical recommendations that improve site usability and effectiveness
• Collaborate with internal teams on ongoing website and platform initiatives
• Diagnose and resolve layout issues, plugin conflicts, and usability problems on existing sites
• Design, build, and improve WordPress websites using builders such as Elementor, Divi, or similar

What Makes Someone Successful in This Role

• Several years of hands‑on WordPress experience working with themes, builders, and plugins
• Strong design instincts and the ability to create clean, effective website layouts
• Basic coding knowledge (HTML, CSS, and general web structure) sufficient to troubleshoot and adjust sites when needed
• Experience in diagnosing and improving existing WordPress sites, not just building new ones
• Comfortable explaining technical concepts to non-technical users
• Clear communicator who enjoys mentoring and guiding others

This Role Is NOT For

• Developers seeking remote-only positions
• Backend engineers who prefer no user interaction
• Agencies or freelancers outsourcing work

About OutsideAgents.com

OutsideAgents.com is one of the largest host agencies in the travel industry, supporting thousands of independent travel advisors with tools, training, and technology to help them build successful travel businesses.

Our focus is simple:

Build better tools.

Provide real support.

Help our members succeed.

Before Applying

• Links to 2–3 WordPress sites you personally designed or significantly improved
• A brief note describing what changes you made and why

If you enjoy designing WordPress sites and helping others learn how to use them effectively, we’d love to hear from you.