Women's Client Advisor - Madison Avenue Flagship

Tom Ford Fashion; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Client Advisor role at Tom Ford Fashion in New York focuses on delivering exceptional client experiences while driving store sales and KPIs. You will act as a brand ambassador, maintain strong product knowledge, and build lasting relationships with a high-net-worth client base.

You will collaborate with Store Leadership to meet daily, weekly, and monthly targets, manage client outreach and appointments, and provide feedback to Merchandising to enhance client engagement and the TOM FORD

Qualifications

• 3-5 years of retail sales experience, preferably luxury.
• Strong entrepreneurial spirit and initiative.
• Deep knowledge of the luxury industry with a high level of fashion sensitivity.
• Excellent interpersonal, communication, organization and follow-through skills.
• Ability to work in a fast-paced, high-energy environment and store hours including nights, weekends, and holidays.

Responsibilities

• Work closely with Store Leadership to achieve daily, weekly, and monthly sales targets.
• Generate and manage individual, high-volume sales business and achieve goals.
• Source, recruit, develop and maintain client book.
• Track and grow spend of existing client network.
• Manage regular client outreach, consignment, and appointment setting.
• Follow-up on client purchases, alterations, deliveries, and MTM fittings.
• Maintain strong product knowledge of current and past collections.
• Provide product and client feedback to Store Leadership and Merchandising.
• Deliver outstanding service to TOM FORD clients.
• Maintain an active presence in the local community and stay informed about major events.

Skills

Retail sales

Luxury fashion knowledge

Client relationship building

Interpersonal skills

Communication

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Teams

POS system

Cash register

Job description

The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.

Tasks & Responsibilities:

• Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets
• Generate and manage individual, high-volume sales business and achieve individual sales goals
• Source, recruit, develop and maintain client book
• Track and grow spend of existing client network
• Manage regular client outreach, consignment, and appointment setting
• Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests
• Maintain strong product knowledge of current and past collections at all times
• Provide product and client feedback to Store Leadership and Merchandising team
• Deliver outstanding service to TOM FORD clients
• Maintain an active presence in the local community; keep informed about major events and client activities
• Adhere to company policies and procedures at all times
• Create high energy and a positive work environment

Job Requirements

• 3-5 years of retail sales experience required; preferably in a luxury environment
• Strong entrepreneurial spirit and initiative
• Deep knowledge of the luxury industry with a high level of fashion sensitivity
• Strong interpersonal, communication, organization, and follow-through skills
• Ability to excel in a fast paced, high energy and a positive work environment.
• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
• Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
• Ability to bend, stoop, reach or squat to handle and stock merchandise
• Ability to stand or walk for long periods (4-6 hours)