Client Advisor | Miami Design District

Tom Ford Fashion; Miami (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

The Client Advisor at TOM FORD in Miami is responsible for delivering exceptional client experience and extensive product knowledge to drive store sales and KPI attainment. You will build lasting client relationships, source and manage client books, and provide feedback to leadership and merchandising teams.

You will work closely with store leadership to achieve daily, weekly and monthly targets, while maintaining a high-energy, positive store environment and representing the TOM FORD brand with

Qualifications

• 3–5 years of retail sales experience, preferably luxury.
• Deep knowledge of luxury fashion with high fashion sensitivity.
• Strong interpersonal and communication skills; able to build client relationships.

Responsibilities

• Work with Store Leadership to hit Daily, Weekly and Monthly sales targets.
• Source, recruit, develop and maintain client book; grow spend of existing clients.
• Manage client outreach, consignment, and appointment setting; follow up on purchases and deliveries.
• Maintain strong product knowledge of current and past TOM FORD collections.
• Deliver outstanding service to TOM FORD clients and uphold brand identity.
• Create a high energy, positive work environment and adhere to policies.

Skills

Retail experience

Luxury fashion knowledge

Client relationships

Sales targets

Communication

Job description

The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.

Tasks & Responsibilities:

• Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets
• Generate and manage individual, high-volume sales business and achieve individual sales goals
• Source, recruit, develop and maintain client book
• Track and grow spend of existing client network
• Manage regular client outreach, consignment, and appointment setting
• Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests
• Maintain strong product knowledge of current and past collections at all times
• Provide product and client feedback to Store Leadership and Merchandising team
• Deliver outstanding service to TOM FORD clients
• Maintain an active presence in the local community; keep informed about major events and client activities
• Adhere to company policies and procedures at all times
• Create high energy and a positive work environment

Job Requirements

• 3-5 years of retail sales experience required; preferably in a luxury environment
• Strong entrepreneurial spirit and initiative
• Deep knowledge of the luxury industry with a high level of fashion sensitivity
• Strong interpersonal, communication, organization, and follow-through skills
• Ability to excel in a fast paced, high energy and a positive work environment.
• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
• Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
• Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
• Ability to bend, stoop, reach or squat to handle and stock merchandise
• Ability to stand or walk for long periods (4-6 hours)