WMS Support Analyst

Burlington GA Distribution, LLC; Savannah (GA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life and disability insurance

401(k) plan

Paid time off and holidays

Associate discount

Job summary

Burlington Stores, Inc. is seeking a WMS Support Analyst to provide on-site WMOS support at the Savannah Distribution Center and remote help for additional DCs.

You’ll work with Inventory Control, DC Operations, IT, Engineering, and Buying to troubleshoot and resolve system and process challenges. Responsibility includes incident response in Service Now, process optimization collaboration, WMOS configuration changes, SQL-based data requests, and on-call support for East/West Coast operations.

Qualifications

• Experience supporting WMOS for Warehouse Management Open Systems (WMOS).
• 3+ years in a high-volume retail distribution environment.
• BA/BS preferred or 5+ years experience in lieu of degree in distribution/logistics/manufacturing.

Responsibilities

• Respond to Service Now incidents with detailed notes and addressed requests.
• Partner with Operations to troubleshoot and optimize processes linked to system activity.
• Execute WMOS configuration changes across DCs and servers with logs updated.
• Monitor Outlook and respond to data requests using SQL.
• Provide on/off hours support for East and West Coast operations.
• Monitor alerts and reports to resolve WMOS gaps with DC Supply Chain.

Skills

WMOS knowledge

SQL Oracle

Analytical skills

Communication skills

Cross-functional work

Attention to detail

Multi-tasking

Independent worker

Education

BA/BS preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

SQL Oracle

Job description

Position Overview

The WMS Support Analyst will provide on-site support to Supply Chain and Corporate users of the Manhattan Associates WMOS (Warehouse Management Open Systems) application software at the Savannah Distribution Center, while also providing remote support to additional DCs as needed. This role serves as a key resource in identifying, analyzing, and resolving issues that impact the flow of merchandise to stores. The analyst will collaborate closely with Inventory Control, Distribution Center Operations, IT, Engineering, Allocations, and Buying teams to troubleshoot and resolve system and process challenges. This individual will work in partnership with WMS System Analysts to drive effective solutions and ensure operational continuity.

A Day in the Life

• Respond to Service Now incidents, ensuring detailed notes are added and specific requests are addressed within a timely manner
• Partner with Operations to trouble shoot and optimize operational processes by understanding their connection to system activities
• Execute configuration changes in WMOS in multiple DC’s operating on multiple servers, updating configuration log
• Monitor Outlook inbox, respond quickly to reported issues and data requests using SQL
• Provide on and off hours of warehouse management support as necessary for both East and West Coast operations
• Monitor alerts and reports, work with DC Supply Chain to resolve known WMS gaps or issues #LI-MJS

You’ll Come With Education and Qualifications

BA/BS preferred or 5+ experience in lieu of degree with a progressive track record in distribution, logistics and/or manufacturing environment Experience: 3+ years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS) 5+ years of experience in a high-volume retail distribution environment

Skills and Abilities

• Strong knowledge of WMOS and related warehouse management system functionality, with the ability to support configuration, trouble shooting, and process optimization
• Strong research, analytical, and problem-solving skills with the ability to work independently at a high level on all phases of business process design and analysis
• Experience working in a fast-paced, dynamic environment with shifting priorities
• Solid understanding of supply chain business processes, including Inbound, Outbound, and all DC activities, and how they interrelate
• Ability to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements spanning multiple functional areas
• Strong communication skills, both written and verbal
• Working knowledge of SQL (Oracle) for data analysis and issue resolution
• Proficiency in Microsoft Excel, Word, and Outlook
• Strong critical thinking, decision-making, and follow-through skills with excellent attention to detail
• Ability to multi-task, manage competing priorities, and respond quickly to urgent requests in a constantly changing environment
• Demonstrated success as a cross-functional team member who can take initiative with minimal direction

Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Compensation Range: $65,000.00 - $80,000.00 For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer. Visit BurlingtonStores.Jobs for a full listing of our available jobs.