WMS Support Analyst

Burlington; Ellabell (GA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Associate discount

Job summary

Burlington Stores is seeking a WMS Support Analyst to provide on-site WMOS support at the Savannah Distribution Center and remote support for additional DCs as needed. You will collaborate with Inventory Control, DC Operations, IT, Engineering, and Buying to resolve system and process challenges, while ensuring operational continuity across multiple servers.

The role requires 3+ years WMOS experience in a high-volume retail distribution environment, strong analytical and communication skills,

Qualifications

• BA/BS preferred; 5+ years of distribution/logistics/manufacturing experience acceptable in lieu.
• 3+ years of WMOS support in a retail distribution environment.
• 5+ years of experience in a high-volume retail distribution setting.

Responsibilities

• Respond to Service Now incidents with detailed notes and timely requests.
• Troubleshoot and optimize operational processes linked to system activity.
• Execute WMOS configuration changes across multiple DCs and servers; log changes.
• Monitor Outlook for data requests and issues; respond promptly with SQL-based analysis.
• Provide on-call/off-hours support for East and West Coast operations.

Skills

WMOS knowledge

Analytical thinking

Cross-functional collaboration

Problem solving

Communication skills

Multi-tasking under pressure

Attention to detail

Education

BA/BS preferred or 5+ years in lieu

Tools

WMOS

SQL (Oracle)

Excel

Outlook

Word

Job description

Position OverviewThe WMS Support Analyst will provide on-site support to Supply Chain and Corporate users of the Manhattan Associates WMOS (Warehouse Management Open Systems) application software at the Savannah Distribution Center, while also providing remote support to additional DCs as needed. This role serves as a key resource in identifying, analyzing, and resolving issues that impact the flow of merchandise to stores.The analyst will collaborate closely with Inventory Control, Distribution Center Operations, IT, Engineering, Allocations, and Buying teams to troubleshoot and resolve system and process challenges. This individual will work in partnership with WMS System Analysts to drive effective solutions and ensure operational continuity.A Day in the LifeRespond to Service Now incidents, ensuring detailed notes are added and specific requests are addressed within a timely mannerPartner with Operations to trouble shoot and optimize operational processes by understanding their connection to system activitiesExecute configuration changes in WMOS in multiple DC’s operating on multiple servers, updating configuration logMonitor Outlook inbox, respond quickly to reported issues and data requests using SQLProvide on and off hours of warehouse management support as necessary for both East and West Coast operationsMonitor alerts and reports, work with DC Supply Chain to resolve known WMS gaps or issues#LI-MJSYou'll Come WithEducation and Qualifications:BA/BS preferred or 5+ experience in lieu of degree with a progressive track record in distribution, logistics and/or manufacturing environmentExperience:3+ years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS)5+ years of experience in a high-volume retail distribution environmentSkills and Abilities:Strong knowledge of WMOS and related warehouse management system functionality, with the ability to support configuration, trouble shooting, and process optimizationStrong research, analytical, and problem-solving skills with the ability to work independently at a high level on all phases of business process design and analysisExperience working in a fast-paced, dynamic environment with shifting prioritiesSolid understanding of supply chain business processes, including Inbound, Outbound, and all DC activities, and how they interrelateAbility to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements spanning multiple functional areasStrong communication skills, both written and verbalWorking knowledge of SQL (Oracle) for data analysis and issue resolutionProficiency in Microsoft Excel, Word, and OutlookStrong critical thinking, decision-making, and follow-through skills with excellent attention to detailAbility to multi-task, manage competing priorities, and respond quickly to urgent requests in a constantly changing environmentDemonstrated success as a cross-functional team member who can take initiative with minimal directionCome join our team. You’re going to like it here!You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversityIndividual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.Compensation Range: $65,000.00 - $80,000.00