WMS Install & Infrastructure Planning Lead

NYC Department of Social Services; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

NYC Department of Social Services (DSS) Information Technology Services (ITS) seeks an IT leader to oversee WMS installations, DNS infrastructure, and enterprise printing with workstation deployments citywide. You will coordinate service requests, manage deployments, and ensure server health across agency sites, collaborating with vendors, PMO, facilities, and IT teams.

Strong experience in enterprise infrastructure, ITSM platforms, and project coordination is required to support DSS and its

Qualifications

• Bachelor’s degree in a related field and 4+ years of relevant full-time experience, or equivalent
• Associate degree and 6+ years of relevant experience, or equivalent
• Bachelor’s degree plus 8+ years of relevant experience, or equivalent
• Education/experience equivalent to one of the above options

Responsibilities

• Coordinate and oversee daily activities of the WMS Installations Team, assigning work and ensuring timely completion of infrastructure and deployment tasks
• Lead agency infrastructure installations, enterprise printing support, workstation deployments, and connectivity services across NYC
• Administer and oversee WMS DNS infrastructure and critical DNS servers for user authentication and printing services
• Monitor server health and coordinate updates to DNS records, hardware, and network equipment citywide
• Plan and coordinate infrastructure relocation, office reconfigurations, restacking, and site buildouts with stakeholders

Skills

DNS administration

ITSM platforms

Project coordination

Vendor coordination

Network infrastructure

Server administration

Enterprise printing

WMS knowledge

Education

Bachelor’s degree in computer science/related field

4+ years full-time experience in IT/related domain

Associate degree +6 years experience

Equivalent education/experience

Tools

ServiceNow

NYS-ITSM

Job description

NYC Department of Social Services (DSS) Information Technology Services (ITS) seeks an IT leader to oversee WMS installations, DNS infrastructure, and enterprise printing with workstation deployments citywide. You will coordinate service requests, manage deployments, and ensure server health across agency sites, collaborating with vendors, PMO, facilities, and IT teams.

Strong experience in enterprise infrastructure, ITSM platforms, and project coordination is required to support DSS and its