WMS Application Analyst

L'OCCITANE Group (B Corp); Cranbury Township (NJ); On-site; USD 75,000 - 105,000; Full time

Job summary

L'OCCITANE Group is seeking a WMS Application Analyst to design, configure, test, document and deliver critical operational functions for the Distribution Center and clients. You will serve as first line of response for system issues, and collaborate with Operations and Engineering to ensure smooth warehouse operations.

The role requires strong SQL, WMS, and database knowledge, familiarity with Manhattan Scale, and the ability to communicate with business and IT teams.

Qualifications

• Bachelor's degree or higher in a related field is preferred.
• 2–5 years of experience with Warehouse Management Systems (WMS), Manhattan Scale experience preferred.
• Minimum 3 years of SQL query/report development in a Supply Chain setting.
• Experience with Windows Servers and server management.
• Experience managing issues and requests in a central reporting tool – JIRA preferred.
• 3–5 years in operational support and/or software implementation.

Responsibilities

• Support and resolve technical/operational WMS issues promptly to minimize disruptions.
• Collaborate with operations to provide short-term workarounds and long-term solutions.
• Serve as liaison between Operations Leadership and Engineering to align strategies.
• Lead process optimization, bug fixes, and design, development, testing, rollout, and support.
• Execute configuration changes in Production and other environments.
• Maintain documentation of changes, business processes, and training guides.
• Mentor IT and Operations team members on WMS processes and best practices.
• Be SME on functional/technical discussions with stakeholders involving WMS.
• Support WMS integrations with internal/external systems and third-party apps.
• Communicate clearly with business and IT teams; provide timely information.
• Provide technical support and software training with strong customer service.

Skills

WMS experience

SQL proficiency

Manhattan Scale

Data troubleshooting

Cross-functional collaboration

Root cause analysis

PowerShell scripting

JSON scripting

JIRA familiarity

Operational support

Education

Bachelor's degree in business information technology, supply chain, or similar field

Tools

JIRA

Microsoft SSMS

SQL Server

Job description

As a WMS Application analyst, you will be responsible for designing, configuring, testing, documenting and delivering critical operational functions for L’Occitane Group Distribution Center and the clients they support. The position acts as a first line of response for system issues. The Engineering team is seeking a self-motivated professional, with strong analytical and technical skills, and a willingness to learn more. The successful candidate is expected to understand inventory, warehousing and supply chain domains as well as the processes associated with maintaining warehouse management systems.

JOB RESPONSIBILITIES:

• Support and resolve any technical or operational issues related to the WMS promptly to minimize disruptions to warehouse operations
• Work closely with operations to provide short-term workarounds and long-term solution to production problems
• Be a liaison between Operations Leadership and Engineering team to align strategies and lead continuous improvement efforts
• Lead and actively participate in all phases of process optimization, bug fixes, including requirements gathering, functional and technical design, system design and development, testing and roll-out and support
• Execute system configuration changes in various environments including changes in Production
• Manage the documentation and organization of configuration changes, business process and training guides
• Utilize warehouse systems and business knowledge to serve as a mentor for IT and Operations team members who need assistance understanding processes
• Be the subject matter expert on functional and technical discussions with all stake holders involving WMS
• Support and maintain WMS integration with internal/external systems and third-party applications
• Effectively communicate with business parties and technical teams in providing timely and relevant information
• Be involved in technical support and software training, providing analytical, in-person technical assistance as well as superior customer service
• Create and maintain integration and automation between multiple databases, including SQL database imports, queries, reports, stored procedures, etc.
• Perform routine to complex technical work on custom reports and minor enhancements and integrations between systems using industry standard programming languages, tools, and frameworks.

KEY PERFORMANCE INDICATORS:

• Operations feedback and issues resolution
• Proactive contribution to group initiatives and projects
• Clear, continuous communication with IT and business stakeholders

REQUIREMENTS:

EDUCATION:

• Bachelor’s degree in business information technology, supply chain, or similar field Preferred

EXPERIENCE:

• 2 - 5 years’ experience with Warehouse Management Systems (WMS), Manhattan Scale experience preferred
• Minimum of 3 years of using SQL for query and report development in a Supply Chain setting
• Experience with the use of Windows Servers and the management of the Servers
• Experience managing Issues and New Requests in a central Reporting Tool – JIRA Preferred
• Minimum 3 to 5 years in operational support and/or software implementation experience
• Warehouse Operations experience a plus

SKILLS:

• Proven ability to work effectively in a team structure; highly motivated, focused, self-driven and results oriented.
• Deep understanding of relational databases with regards to Supply Chain Applications (Microsoft SSMS knowledge & SQL Proficiency a must)
• Familiarity of scripting languages including JSON, PowerShell, MS-DOS scripting, etc
• Working knowledge of information technology systems including network, security, compute, storage and application platforms
• Knowledge of high-level system design methodologies and techniques (such as data/process flow diagrams, integration mapping, etc.).
• Demonstrated ability to effectively analyze and troubleshoot data and database related issues
• Excellent attention to detail in troubleshooting, problem solving and root cause analysis skills
• Highly organized with time management skills and the ability to function in a fast-paced multifunctional environment where priorities change quickly
• Ability to balance multiple priorities and drive tasks to completion
• Experience working in a team-oriented, cross-function collaborative environment
• Always having an eye for continuous improvement opportunities, and continuous learning mindset
• Flexible and adaptable with a schedule that could include nights, working required holidays, and weekends with occasional after-hours requirements

PHYSICAL & TRAVEL REQUIREMENTS:

• Commute to warehouse location
• Able to sit in front of a computer screen for long periods of time
• Able to stand and walk for long periods of time