Wizarding World Retail Associate — NYC Flagship

2102 Entertainment Merchandise NY, Inc.; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life insurance

Disability insurance

Retirement savings plan

Paid holidays & PTO

Job summary

Warner Bros. Discovery’s Flagship Wizarding World store in New York City is hiring Sales Associates to deliver magic to fans. You will engage customers, drive sales, and maintain brand standards in a high-energy environment.

Open availability for overnights, evenings, holidays and weekends is required. Candidates should have at least 6 months retail and cash-handling experience, plus strong communication and teamwork skills. Knowledge of Harry Potter is a plus.

Qualifications

• Minimum 6 months experience working at a retail store.
• Minimum 6 months experience with cash handling and customer service.
• Knowledge of Harry Potter series and background.
• Demonstrated customer service skills.
• Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment.
• Strong attention to detail with focus on basic numerical skills.
• Highly motivated self-starter with good initiative.
• Proficiency with Word, Excel, PowerPoint.

Responsibilities

• Customer Service: Consistently demonstrates a positive and seamless guest experience.
• Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.
• Responsible for cascading customer feedback to correct channels of communication.
• Store Operations: Register and cash handling duties including ensuring all transactions are complete and accurate.
• Follows, teaches, and exhibits all safety and compliance protocols.
• Performs all other duties as instructed.
• Brand Representation: Maintain store appearance to ensure it is neat, orderly, and well stocked to meet visual standards.

Skills

Retail experience

Cash handling

Customer service

Communication skills

Team player

MS Office

Tools

Word

Excel

PowerPoint

Job description

Warner Bros. Discovery’s Flagship Wizarding World store in New York City is hiring Sales Associates to deliver magic to fans. You will engage customers, drive sales, and maintain brand standards in a high-energy environment.

Open availability for overnights, evenings, holidays and weekends is required. Candidates should have at least 6 months retail and cash-handling experience, plus strong communication and teamwork skills. Knowledge of Harry Potter is a plus.