WISEACRE Bartender

Wiseacre Brewing Co; Memphis, Northern (TN, KY); Hybrid; USD 8,200 - 12,000; Part time

Job summary

WISEACRE Brewing Company in Memphis, TN is seeking a bartender to deliver top-notch service in a taproom setting and to ensure accurate transactions. The role reports directly to the Front of House Manager and requires maintaining a welcoming atmosphere with guest satisfaction.

The ideal candidate will provide excellent customer service, guide beverage selections, handle the POS, keep tabs precise, and uphold safety and ABC policies while assisting with light kitchen or bar-side tasks.

Qualifications

• Must be 21 years of age or older.
• Minimum one year of experience in service industry.
• Positive attitude and ability to work as part of a team.
• Has an up to date ABC card.
• Ability to multi-task while maintaining a calm demeanor.
• Proficiency in POS System and/or willingness to learn.
• Ability to work a flexible schedule.

Responsibilities

• Provide excellent customer service at all times.
• Complete daily, weekly, and monthly cleaning, set-up, and breakdown tasks as assigned.
• Be fully knowledgeable of and adhere to sanitation, safety, and alcohol beverage control policies.
• Monitor guests intoxication levels and refrain from serving alcohol when appropriate.
• Check identification of all patrons and monitor for underage drinking.
• Help guests select beverages by presenting menu and making informed suggestions.
• Use POS System as instructed.
• Keep customer tabs precise and up to date.
• Provide accurate information about our beer and food options.
• Accurately input food and bev orders.
• Assist with running food from kitchen to tables whenever scheduled or asked to do so.
• Bus tables and maintain a clean indoor/outdoor space.
• Obtain revenues by totaling all charges in full, issuing bill, accepting payment, and returning payment card and signature slip to guests if not paid with cash.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Be knowledgeable of and comply with operational standards, company policies, federal/state/local laws and ordinances.
• Communicate and embody WISEACRE brand.
• Perform other duties as requested by management.

Skills

Customer service

POS operation

Team player

Multi-tasking

Alcohol knowledge

Education

ABC card (active)

Tools

POS System

Job description

WISEACRE Brewing Company is a fast-growing regional brewery located in the gritty but grand city of Memphis, TN. We first started brewing in 2013 and now have 2 production facilities along with accompanying taprooms and a pizza kitchen serving up New Haven style pies. Our focus is on making top quality, uniquely flavorful beverages but we have a particular passion for lagers as evidenced by our top-selling, Great American Beer Festival silver & bronze medal winning Tiny Bomb Pilsner, our gold medal winning Sky Dog Lager, and our gold medal winning Sky Dog Amber.

The brewery's core values are summarized with the acronym BEEFY, which has nothing to do with beef but which does stand for Bliss, Education, Excellence, Folks, and Yourself. These values guide our company culture and operations and we're looking for BEEFY folks with a love of craft beverages to join our team.

The bartender is in charge of serving patrons, providing information to help with beverage selections, presenting ordered choices and effectively ensuring that guests are satisfied with their WISEACRE experience. The ideal candidate will be able to provide top-quality customer service while maintaining taproom ambiance and transaction accuracy. In order to help ensure all aspects of this position are performed as expected, measurable metrics will be provided along with regularly scheduled performance reviews. This position reports directly to the Front of House Manager.

Requirements

Essential Duties and Responsibilities:

• Provide excellent customer service at all times
• Complete daily, weekly, and monthly cleaning, set-up, and breakdown tasks as assigned
• Be fully knowledgeable of and adhere to sanitation, safety, and alcohol beverage control policies
• Monitor guests intoxication levels and refrain from serving alcohol when appropriate
• Check identification of all patrons and monitor for underage drinking
• Help guests select beverages by presenting menu and making informed suggestions
• Use POS System as instructed
• Keep customer tabs precise and up to date
• Provide accurate information about our beer and food options
• Accurately input food and bev orders
• Assist with running food from kitchen to tables whenever scheduled or asked to do so
• Bus tables and maintain a clean indoor/outdoor space
• Obtain revenues by totaling all charges in full, issuing bill, accepting payment, and returning payment card and signature slip to guests if not paid with cash
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Be knowledgeable of and comply with operational standards, company policies, federal/state/local laws and ordinances
• Communicate and embody WISEACRE brand
• Perform other duties as requested by management

Qualifications:

• Must be 21 years of age or older
• Minimum one year of experience in service industry
• Positive attitude and ability to work as part of a team
• Has an up to date ABC card
• Ability to multi-task while maintaining a calm demeanor
• Proficiency in POS System and/or willingness to learn
• Ability to work a flexible schedule

Physical Demands:

• Stands and/or traverses taproom for long periods of time
• Use repetitive motions
• Lifts up to 60 pounds without assistance

Compensation:

• $7.25/hr during training period (typically 2-3 shifts) and for occasional staff meetings
• $2.13/hr plus tips for standard shifts once training is complete