Wireless Technician - Berlin, CT

Eversource; Berlin (CT); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Starting pay details in union contract

Job summary

Eversource is seeking an entry-level telecom technician to support wireless communications systems, including installation, testing, and maintenance of RF and data networks. You will work under supervision, collaborating with engineering, IT, and operations teams to ensure reliable critical infrastructure.

Responsibilities include testing equipment, interpreting drawings, and updating documentation while participating in emergencies and restoration efforts.

Qualifications

• Associate degree in Electrical Engineering/Technology or Computer Science required.
• High school diploma + 5 years telecom experience required (for alternative track).
• Ability to read engineering drawings and interpret wiring diagrams.
• Familiarity with electrical and electronic testing and measurement techniques.

Responsibilities

• Assist installation, modification, and maintenance of wireless telecom systems under supervision.
• Test, troubleshoot, and repair WANs, RF components, and related equipment.
• Read schematics and update databases/records with field changes.
• Work on-call and during emergency restoration as required.

Skills

RF principles

Electrical basics

Technical communication

Safety procedures

Education

Associate degree in Electrical Engineering/Technology or Computer Science

High school diploma + 5 years telecom experience

Tools

OpenSky

T1

MPLS/IP

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position

This is an entry level position requiring limited experience responsible for handling assignments in support of Eversource’s wireless telecommunications operations. Handles assignments, under close supervision, associated with planning and performing installation, acceptance testing, commissioning, troubleshooting, maintenance, and repair of wireless telecommunication systems. Provides wireless communication support, guidance, and advice to customers including but not limited to technical services, engineering, information technology, electrical system operations, control centers, dispatch, customer service, field communications, emergency preparedness, as well as emergency response tactical trailers and Mobile Response Center (MRC) vehicles, etc. Participates in various projects to continually improve and upgrade telecommunications infrastructure. Eversource’s wireless communications systems are composed of but not limited to, analog and digital communication systems, dispatch console systems, voice and data radio systems, WAN, and associated peripheral equipment. Technologies including but not limited to radio frequency modulation, antenna systems, radio wave propagation, IP, T1, serial communications, carrier ethernet, phone and satellite communications systems.

Essential Functions

Gain understanding of radio frequency principles and theories for telecommunications systems of varying complexity. Under close supervision, supports the installation, modification, replacement, removal, and maintenance of wireless telecommunications systems, devices, hardware/software/firmware including programming, wiring, configuring settings, and installing updates. Under close supervision, test, analyze, troubleshoot, and repair WANs, coaxial transmission line, RF connectors, transmitters, receivers and uses basic networking essentials for WAN testing and troubleshooting. Capable of performing work on analog and digital radio systems (including but not limited to, DMR, WAN, base stations, mobiles, portables), voice recorders, servers, routers, voice dispatch consoles, etc. Supported protocols include but are not limited to OpenSky, ethernet, IP, T1, MPLS/IP, 4W E&M, serial data, etc. Ability to monitor, modify, review, and respond to alarms related to telecommunications systems. Reads and interprets engineering drawings including but not limited to schematic, wiring, logic, and interconnection diagrams; performs updates to databases and other system records. Provides input to reports, drawings, sketches, logs, and records of work performed; makes corrections to engineering drawings to reflect field changes. Obtains permissions, if required, from appropriate telecommunications customers to perform work on critical operating equipment or electronic systems. Operates a variety of electrical and electronic instruments to test and calibrate, such as power meters, transmission line test sets, spectrum analyzers, voltmeters, amp meters, oscilloscopes, network test sets, frequency counters, communications service monitors, multi-meters, etc. Executes test and maintenance procedures, plans, and scripts in support of wireless telecom systems. Analyze test results, makes recommendations to engineering, operations, and other departments based on wireless characteristics or performance; reports and explains details of wireless performance and issues to other personnel; returns equipment to service following repair. Performs acceptance, installation, or post-installation tests on existing or new installed electronics and wireless equipment. Ability to neatly install and maintain bulk cabling, safe and proper dressing techniques, and apply principles of cable management in data centers, communication sites, cabinets, and vehicles, etc. Maintains awareness of and ensures compliance with safe work practices, engineering standards, regulatory and/or operational requirements. Other related duties as assigned. Must work on-call and during emergency restoration efforts as required.

Technical Knowledge/Skill/Education/Licenses/Certifications

Technical Knowledge/Skill: Knowledge of electrical and electronic components, circuitry, and systems. Ability to use computer-based technology with various types of operating systems. Skill and manual dexterity in making repairs, adjustments, and modifications to equipment with a working familiarity of testing and measurement techniques. Knowledge of specialized instrumentation use and application, working familiarity with electrical and electronic testing and measurement techniques. Ability to communicate technical information effectively, in both verbal and written form. Knowledge of lock out tag out, switching and tagging procedures. Working knowledge of Eversource safety rules and practices.

Education: Associate degree in one of the following disciplines as described below: Electrical Engineering or Technology Computer Science, Computer Science Engineering or Computer Engineering Computer or Information Technology. High school diploma or equivalent with prior related experience as described below.

Experience: With associate degree as described above, no prior related experience is required. With high school diploma as described above, five (5) years of related telecommunications system experience, performing engineering, installation, maintenance, or repair in a utility, industry or military field is required.

Licenses & Certifications: Critical Infrastructure Protection certification must be maintained annually. Must maintain a valid motor vehicle operator’s license.

Working Conditions

Must be available to work on-call and emergency restoration assignments as required. Lifting of equipment with weights up to 40 pounds. Must be physically able to walk/hike steep or challenging terrain for up to one mile. Must be available to travel between MA/CT/NH as necessary. Mental Aspects: Must be able to work alone, in tight quarters, small rooms, noisy environments, and at remote locations.

Compensation & Benefits

• Starting pay at Step 1 $39.67 and progressing in accordance with the union contract.
• Comprehensive benefits package (refer to company career site for details)

Competencies

Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Build trusting relationships

Worker Type

Regular Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.