Wireless Systems Technical Support Engineer (US-Based)

Intracom Telecom; Atlanta (GA); Hybrid; USD 133,000 - 190,000; Full time

Job summary

Intracom Telecom is seeking a Technical Support Engineer to support advanced packet microwave and millimeter-wave radio systems. The role requires providing technical assistance across the USA, collaborating with engineers, and ensuring the effective operation of wireless systems. Candidates should have extensive experience in RF systems and relevant educational qualifications.

Qualifications

• 5+ years in Technical Support or Field Engineering in RF systems.
• Knowledge of RF systems theory and networking protocols.
• US work authorization required.

Responsibilities

• Provide technical support for wireless systems and troubleshoot customer inquiries.
• Supervise installation and train customer engineers.
• Collaborate with teams to solve technical challenges.

Skills

Problem-solving

Attention to detail

Flexibility

Creativity

Technical troubleshooting

Education

Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering

Tools

SQL

Linux

Job description

Wireless Systems Technical Support Engineer (US-Based)

Wireless Systems Technical Support Engineer (US-Based)

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We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.

Responsibilities:

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
• Travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
• Utilize Microsoft Office and SQL for documentation and reporting purposes
  
  

Requirements

• Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering
• Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
• Work experience with Microwave systems is highly desirable
• Knowledge of RF systems theory
• Knowledge of L2/L3 networking & protocols
• US work authorization and residency in the US required
• Availability to travel within USA
  
  

Desired Skills (any of the following):

• Experience in using network protocol analyzers and traffic generators
• Working knowledge of Linux
• Knowledge of SQL
• Experience with NMS systems
  
  

Personal characteristics:

• Strong problem-solving skills, creativity and attention to detail
• Results-oriented, able to articulate the reasoning behind decisions and trade-offs
• Flexible, with a strong desire to learn and accept new challenges
• Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
• Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision
  
  

Benefits

We offer a working model that can be either hybrid or fully remote

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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