Wireless Systems Technical Support Engineer

Intracom Telecom; Town of Florida (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Intracom Telecom in the United States seeks a Technical Support Engineer to support our wireless microwave and millimeter-wave radio systems across 4G/5G networks. You will handle customer inquiries, perform on-site installations, and train customer engineers, with base in Texas or Florida and travel across the USA.

The role requires a BS in CS/Telecom/EE, 5+ years in RF technical support or field engineering, RF theory, L2/L3 networking, SQL, and Linux.

Qualifications

• Associate or Bachelor’s degree in Computer Science, Telecommunications, or Electrical Engineering.
• Minimum 5 years proven experience in Technical Support or Field Engineer roles in RF systems.
• US work authorization and residency in the US required.
• Availability to travel within USA.

Responsibilities

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols.
• Travel to customer sites to supervise the installation of trial systems and train customer’s engineers to install and operate our wireless solutions.
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices.
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences.
• Utilize Microsoft Office and SQL for documentation and reporting purposes.

Skills

RF systems knowledge

Networking protocols

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering

Tools

SQL

Linux

NMS systems

Job description

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.

Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.

About the Role

We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.

Responsibilities

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
• Travel to customer sites to supervise the installation of trial systems and train customer’s engineers to install and operate our wireless solutions
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
• Utilize Microsoft Office and SQL for documentation and reporting purposes

Required Skills

• Associate or Bachelor’s degree in Computer Science or Telecommunications or Electrical Engineering
• Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
• Work experience with Microwave systems is highly desirable
• Knowledge of RF systems theory
• Knowledge of L2/L3 networking & protocols
• US work authorization and residency in the US required
• Availability to travel within USA

Desired Skills (any of the following)

• Experience in using network protocol analyzers and traffic generators
• Working knowledge of Linux
• Knowledge of SQL
• Experience with NMS systems

Personal characteristics

• Strong problem-solving skills, creativity and attention to detail
• Results-oriented, able to articulate the reasoning behind decisions and trade-offs
• Flexible, with a strong desire to learn and accept new challenges
• Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
• Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision