Wireless Sales Trainer - New Jersey

RedLion Mobility; Jersey City (NJ); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobility is seeking a Wireless Sales Trainer to develop and deliver comprehensive training programs across the New Jersey/New York area. This hybrid role focuses on elevating technical, sales, and customer service skills for frontline staff.

You'll design engaging sessions, create manuals and e-learning, and evaluate training impact using KPIs. Compliance, product knowledge, and telecom trends are emphasized to improve performance and customer satisfaction.

Qualifications

• Education: High school diploma or bachelor's degree.
• Familiarity with telecommunications systems, wireless and fiber networks, broadband.
• Exceptional facilitation and presentation skills in both in-person and virtual settings.
• Strong instructional design and curriculum development skills.
• Proficiency with Learning Management Systems (LMS) and e-learning tools.
• Data-driven approach to evaluating training impact.
• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams.
• Experience in telecommunications training.
• Experience designing training for telecom sales teams.
• Eligible to work in the United States.

Responsibilities

• Develop and facilitate training sessions for frontline employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
• Conduct classroom and virtual training using interactive methods to ensure knowledge retention.
• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
• Design structured onboarding programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.
• Provide ongoing education on new product launches, service packages, and emerging technologies.
• Collaborate with subject matter experts and product managers to maintain technical accuracy in all materials.
• Stay current with telecom trends, customer experience best practices, and learning technologies.
• Report training outcomes and ROI to leadership; recommend process and performance improvements.

Skills

Facilitation

Presentation skills

Instructional design

Curriculum development

Data-driven analysis

Telecom training

Sales training

Onboarding frontline teams

Education

High school diploma or bachelor's degree

Tools

LMS

e-learning tools

Job description

Compensation: up to 75K annually

Position Overview

Hybrid Role Based in NJ or NY Borough

Compensation: up to 75K annually

The Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.

Key Responsibilities

Training Design & Delivery

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge
• Design structured onboarding programs for new hires in sales, support, and field service roles
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback

Industry & Compliance Training

• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols
• Provide ongoing education on new product launches, service packages, and emerging technologies

Collaboration & Continuous Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in all materials
• Stay current with telecom trends, customer experience best practices, and learning technologies
• Report training outcomes and ROI to leadership; recommend process and performance improvements

Requirements

• Education: High school diploma or bachelor's degree
• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies
• Skills:
• Exceptional facilitation and presentation skills in both in-person and virtual settings
• Strong instructional design and curriculum development skills
• Proficiency with Learning Management Systems (LMS) and e-learning tools
• Data-driven approach to evaluating training impact
• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams
• Experience in telecommunications training
• Experience designing training for telecom sales teams
• Eligible to work in the United States

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent)
• Knowledge of adult learning principles, blended learning, and microlearning methods

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance