Wireless Sales Champion — Customer Advocate

Cricket Wireless LLC.; Fairbanks (AK); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Talk4less Wireless is seeking a motivated Wireless Consultant to join our Cricket brand team in Alaska. You will deliver friendly customer service, greet customers, and help shoppers select no-contract phones, service plans, and accessories in a fast-paced retail environment.

Ideal candidates have at least a year of retail or customer service experience, with a willingness to learn promos, price changes, and store policies.

Qualifications

• High school diploma/GED, or equivalent experience.
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required.
• Management experience is not required, but preferred for moving further into store management/ownership.
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling.

Responsibilities

• Customer service, greeting in a friendly & timely manner, creating a positive work environment.
• Being knowledgeable and proactive in learning new promos, price changes, and policy updates.
• Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
• Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards.
• Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured.
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game-changing Cricket store team.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• Sell no-contract wireless phones, service plans and accessories in a fast-paced environment.
• Deliver outstanding service striving to retain and gain customers.
• Participate in outside sales events or promotions.
• Work flexible hours, weekends and holidays at various locations.

Skills

Retail sales

Customer service

Communication

POS systems

Cash handling

Troubleshooting

Time management

Education

High school diploma or GED

Tools

POS systems

Word processing

Spreadsheets

Job description

Talk4less Wireless is seeking a motivated Wireless Consultant to join our Cricket brand team in Alaska. You will deliver friendly customer service, greet customers, and help shoppers select no-contract phones, service plans, and accessories in a fast-paced retail environment.

Ideal candidates have at least a year of retail or customer service experience, with a willingness to learn promos, price changes, and store policies.